Program Coordinator Embanet Corporation

Job Description

EmbanetCompass. Learning Transformed. Minds Engaged.

EmbanetCompass partners with premier non-profit educational institutions by providing the capital and support needed to launch successful online degree programs with world-wide reach. EmbanetCompass is passionate about enabling the learners of the world to achieve their higher educational goals via an exceptional online learning experience. Our company is the only one that provides a true partnership that creates and extends online education programs for our academic partners and their students. We deliver student acquisition expertise, academic understanding and predictable business results through engaged minds of our people.



Take Your Career in a Positive, Exciting New Direction.

What is it like to work with EmbanetCompass? Our team atmosphere provides the best of both worlds: a highly professional yet friendly setting where you can do your best work, while collaborating with an affable group of respected, highly intelligent individuals that includes faculty, researchers, former deans, marketers, recruiters, instructional designers, and technologists. We enjoy our work, our colleagues and are passionate about our partners and students. Our strong growth has provided an opportunity for you to join our team in Chicago, IL.

Program Coordinator:

The Program Coordinator is responsible for providing students with the universities institutional information, guidelines, policies and procedures regarding new and returning student enrollments, to include providing academic course requirements, course registration and timelines to complete all items regarding their degree program or course of study. The Program Coordinators are considered subject matter experts and trainers to new Student Advisors and assist with launching new programs as needed. The Program Coordinators will be accountable for ensuring that the highest level of student services, client, faculty and facilitator support is delivered. This position is responsible for the timely and effective communication with the Academic Partner regarding all aspects of the student's experience including the LMS, Financial Aid and Billing, the Library, the Registrar's office and others defined as related to the University services.



Responsibilities

Specific duties and responsibilities include, but are not limited to, the following:

Guide students in regarding educational issues such as registration, course selection, course materials, class scheduling, school adjustment and study habits and planning.

Evaluate students? abilities, interests and personality characteristics in order to provide regular counseling and support activities.

Respond to students? requests for assistance within 24 business hours.

Contact each new student to conduct a Learning Preparedness Assessment or similar process, including leading new student welcome/orientation calls.

Communicate course information and required course materials to students to ensure preparedness well in advance of course start dates.

Assist in training new employees as needed to support the business.

Maintain accurate and complete student enrollment records as required by university governance, as well as all laws, policies and administrative regulations in order to keep accurate information in the CRM.

Meet or exceed student retention program metrics each term.

Prepare and develop all required retention business metric reports on enrolled students and report on retention activities as required.

Implement re-entry initiatives to bring inactive students back into the program.

Expresses student retention concerns to their manager or supervisor.

Prepare and develop all required retention business metric reports on enrolled students and retention activities as required.

Reconcile student enrollment numbers and process invoices working with accounting

Plan and conduct Webinar information sessions and group conferences to promote the adjustment of students to their new life experience of preparing to start college.

Monitor and ensure timely web postings to their program student services web page.

Confer with faculty, program directors, campus counselors and administrators to help resolve students' academic and administrative problems.

Facilitate student requests for assistance such as contacting campus based facilitators or arranging for additional academic tutor training and referring students to the appropriate university services.

Attend all required internal and external professional meetings, telephone conferences and training workshops to maintain and improve professional competence.

Launch new programs as needed working with the Business Development team.

Monitor newly admitted students? progress on student orientation and activity in courses.

Conduct Mid-term follow up interview with students to determine if their university student services needs have been met.

Follow established communication guidelines and protocol and performs all tasks listed in the Student Support Timeline.

Follow all process and timeline expectations for data entry and data management in the CRM.

Maintain accurate and complete student enrollment records as required by university governance and all laws, policies and administrative regulations.



Qualifications

Bachelor?s Degree minimum, Masters Degree preferred

1-2 years previous Higher Education Administration or Student Services work experience desired

2 years previous customer service experience in a high volume corporate or call center environment



It is also imperative for the candidate we seek to thrive in a performance-based environment. If you are a creative problem solver who values collaborative relationships, takes ownership, has the spirit to serve, and continues to pursue learning, then we want to talk to you.



Enjoy the Rewards of Leadership: Exceptional Compensation and Benefits,

Including Tuition Reimbursement for Advanced Degree Programs.

In return for your invaluable knowledge, skills, talent and ambition, EmbanetCompass offers competitive salaries and excellent benefits. One of the most important of these is substantial tuition reimbursement for the advanced degree programs that EmbanetCompass supports. This is our way of encouraging you to earn a master?s degree, and supporting your efforts to learn, grow, and advance in the pursuit of your career objectives.

Location:	Elk Grove, IL United States