Program Director ExactTarget
THIS JOB HAS EXPIRED Job FamilyClient Services
DescriptionThis Program Director will be directly responsible for the successful operations of one or more client programs. A program is an ongoing Services engagement in which a team of consultants is aligned against the continuous execution of work on behalf of a specific client.
In this role, the Program Director will own the relationship between ExactTarget and one or more key client accounts. A successful Program Director leverages deep application knowledge in combination with business and marketing domain expertise to drive a successful program.
The principal responsibilities of this role will be:
?Direct the evolution of the program through continuous risk and optimization assessments.
?Oversee teams executing work on behalf of the program to ensure successful completion of deliverables.
?Manage the program?s Services budget, and analyze the overall profitability of the account.
?Ensure statements of work properly align ExactTarget?s products and services with the client?s business and technology needs.
The Program Director will accomplish these responsibilities by becoming deeply embedded in the client?s business and processes, so as to become a subject matter expert on the client?s needs. Program management requires frequent communications with and on behalf of the client ? sometimes at an executive level ? to scope new pieces of work, direct projects, manage client expectations, escalate risks, and report on performance.
Requirements?Intense customer focus
?Excellent written and verbal skills
?High technical aptitude
?Deep analytical and business acumen
?Strong organizational and time management skills
?Proven ability to compel unity and productivity in a team
?Demonstrated problem solving and conflict resolution skills
?Flexibility to travel
?Consulting background with previous work in a Big 5 consulting firm, or a marketing or technology firm
?Past experience with defining specifications and requirements (business and/or technical) using a structured methodology
?Project management experience, including creation of project plans, project schedules and associated project materials
?Experience as an executive-level digital marketing expert is a plus
Required Education and Experience
?Four-year degree is required
?A minimum of 3-5 years? experience in consulting and project management
?Highly proficient with Microsoft Office programs (Word, Excel, Project, PowerPoint, Visio)
Working in Services
As a leading software as a service (SaaS) company providing solutions to interactive marketers, we learn daily that our clients require and expect experience, expertise and thought leadership not only related to our technology, but also in the interactive marketing space. We have high expectations within the Services organization at ExactTarget. We are looking for professional, ethical, passionate and driven individuals who take initiative, follow through, and deliver results.
We expect our consultants to provide our clients with excellent service and value that exceeds expectations. We also strive to make it possible for you to accomplish this. We work as a team, helping and supporting each other. We communicate openly and often. We encourage new ideas and creative thinking. We empower consultants to act independently and to think freely. And finally, we reward and recognize consultants for valuable contributions.
||Charlotte, NC |
THIS JOB HAS EXPIRED