Program Director UnitedLex Corporation
This position will plan, coordinate, execute, and direct Project Management activities for the successful delivery of products and services offered by UnitedLex for all assigned Programs and Projects. Builds and grows relationships with clients by coordinating project management, reporting, issues and best practices for all projects in the program. Manages and develops Project Managers and Associate Project Managers that report to Program Manager and work Projects within the Program. Develops, improves and adheres to UnitedLex project and program management methodology.
Delivers and/or oversees outstanding Project Management services for assigned Projects within Program.
Strives to maintain 50% billable utilization on Projects and Programs.
Promotes and adheres to UnitedLex project management methodologies and processes.
Manages risk proactively.
Participates in all project kick-off calls under assigned programs.
Identifies and manages risks to program and projects proactively.
Acts as point of escalation of issues: resolves issues to mutual satisfaction.
Conducts regular client check-ins: continually seeks opportunities to increase customer satisfaction and strengthen client relationships.
Reports financial and project status regularly.
Provides best of breed program management services.
15% travel is expected.
Effectively manages and coaches the people responsible for delivering services on assigned Programs.
Conducts regular huddles with Project Manager and Associate Project Manager direct reports.
Conducts annual performance review of direct reports and provides input into performance review for other PMs and APMs.
Participates in interview process when recruiting new PMs/APMs.
Provides input into project assignments.
Reviews and manages forecasted and actual utilization of direct reports.
Develops knowledge and skills of team members to perform to the best of their abilities.
Develops team mentality where communication, solutions and good relationships are fostered.
Inspires team members to grow as leaders and pursue excellence.
Manages and grows the overall financial success of assigned programs.
Understands pricing modules and ensures timely and accurate billing procedures.
Maintains and tracks all revenue and costs (internal and external) and reports details including trends.
Conducts regular audits of time and expense entry for all projects under assigned programs.
Manages invoicing process and provides additional level of invoice approval.
Manages and maximizes utilization of project resources.
Project and Program Methodologies and Processes:
Adheres to and continuously improves of UnitedLex Project and Program Management methodologies and processes.
Provides input into PMO.
Identifies new revenue streams from client needs and proposes new business solutions to internal leadership.
Sound understanding of technical products and services in the market, including forward-looking understanding of industry trends and new technologies.
Aware of competitors' products and their strong and weak points.
Supports business development as services and solutions are introduced to future clients (presentations, RFI/RFP responses, demonstrations, etc.).
Information Security Management System:
UnitedLex is committed to preserving the confidentiality, integrity and availability of all the physical and electronic information assets throughout the organization. Consistent with the UnitedLex ISMS policy and the ISO 27001 standard, every employee is responsible for complying with UnitedLex information security policies and reporting all security concerns, weaknesses and breaches.
UnitedLex is an award-winning global leader in Legal Services Outsourcing with over 1300 attorneys, engineers, and consultants in thirteen global offices and three world class data centers. Headquartered in Overland Park, KS, the company was founded in 2006 with the singular mission to improve the performance of law departments, law firms, and academic institutions. We provide unparalleled state of the art solutions to our clients in North America, Europe and Asia. Our work utilizes insight, technology, and resources to reduce costs and solve complex legal and business challenges and is focused in the areas of: eDiscovery and litigation support, intellectual property, contracts, immigration, data forensics, cyber security and law firm domain and support services functions.
Full-time UnitedLex employees enjoy free health, dental, vision, short term disability, and life insurance, plus paid holidays and paid time off. The company also provides a wide selection of other group benefits and a 401(k) with a 100% vested company match.
As a fast growing company, we are committed to hiring talented individuals, providing great places to work environments, developing our people through formal and informal training and diverse experiences, and providing interesting, challenging, and innovative work.
UnitedLex is an Affirmative Action and Equal Opportunity Employer, M/F/D/V.
Experience and Skills
REQUIREMENTS & COMPETENCIES:
Project Management Institute, Project Management Professional (PMP) .
5+ years experience as a Project Manager in the Litigation Support industry.
Shares knowledge and grows team by utilizing proven subject matter expertise and mentoring skills.
Consultative expertise in managing eDiscovery projects and related technologies.
Exceptional written, electronic and verbal communication skills.
Detailed planning and organizational skills.
Proactive client/relationship management and risk identification.
1+ years of in-depth Relativity experience.
Advanced abilities in MS Office suite, specifically MS Excel for complex reporting purposes.
Position based in Overland Park, KS. Relocation assistance provided if applicable.
||Overland Park, KS |