Program Lead Tangoe

About Tangoe:Tangoe Inc. is a cutting edge company that specializes in the wireless industry. We provided wireless application management services for carriers, operators and small to large organizations. Our services are currently powering over 100 leading mobile operators and enterprises around the world. These customers rely on Tangoe's technology and team of certified experts to build, host, and support their mission critical business applications and systems.Location: Orange, Ct. and Austin, TXThe Program Lead is the primary business and support interface between Tangoe and the clients senior management and operations team. The Program Lead must have strong interpersonal, communication, presentation, customer service, analytical, project management and leadership skills. The Program Lead must have the ability to monitor and manage multiple initiatives concurrently, as well as excellent staff and people management skills. Responsibilities: Establishing and maintaining business relationship with clients senior managers Defining and maintaining Standard Operations Procedures that are tailored to the clients contracted services and Service Level Agreement Working with telecommunication carriers to ensure that timely and accurate product / service delivery are provided within the contracted Service Level Agreement Ensuring carrier invoicing is accurate; and that payment recommendation is provided to the client in a timely manner Performing carrier cost analysis to identify cost savings opportunities and provide recommendations for realizing the savings Performing engagement analysis, and making recommendations to Tangoe senior management on new and/or expanded service opportunities; and improving operational efficiencies Evaluating customer satisfaction levels and making recommendations for improvement Managing the on-site team including recruitment, scheduling work assignments, conducting staff performance evaluations, staff development, and mentoringSkills: Proficiency in the use of Microsoft Productivity Suite (Word, Excel, Outlook) Microsoft Excel Advanced skills for performing data analysis, charting, graphing Microsoft Project Planning, tracking, and reporting project status Communications Verbal / written skills, and the ability to tailor to executive level Management and Leadership Demonstrated experience in managing a support staff in day-to-day activities; and providing team leadership in meeting contracted client Service Level metrics Preferred but not required- Wireline or Wireless Telecommunications Service experienceEducational Requirements:At a minimum, a bachelors degree in business or an IT related field is required or equivalent work experience. Ideal candidates will have 5-10 years of Professional Services or Customer Service National Account management experience or Operations experience. EEO Statement-Tangoe is committed to providing equal employment opportunity and strictly prohibits all forms of unlawful harassment and discrimination based upon race, color, religion, gender, national origin, ancestry, age over 40, sexual orientation, veteran status, marital status, mental or physical disability, medical condition or any other basis protected by law.Notice to Recruiters and Agencies: Tangoe prefers to recruit candidates directly, rather than through a third party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to Tangoe or any employee of Tangoe. In the case of candidate(s) submitted or presented to Tangoe by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Tangoe explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. To request consideration as a Recruiting Vendor, please contact our recruiting department

Location:	multiple, multiple United States