Program Manager Newgistics
The Program Manager is responsible for leading the delivery of Newgistics' services. This individual will own the project schedule, coordinate service development activities, and manage operational and external dependencies. This individual will lead a team of software developers, operations engineers, and quality assurance engineers to a predictable service delivery schedule. This individual must have the ability to lead large-scale development efforts to deliver services that are high quality, meet specified requirements, and are completed in a timely manner.
--Orchestrate detailed technical work of project, from release contents definition thru release delivery and into production
--Work with product management to obtain high quality requirements
--Lead the development, operations, and QA teams to service delivery
--Ownership of technology and operations implementation project plans. Coordination of development resources, interaction with quality assurance, development, operations, account management, finance, and product management to ensure on-time service delivery.
--Communication with all teams involved in project of current project status, dependencies and risks.
--Understanding the service vision (owned by Product Management) in enough detail to strike a balance between tactical objectives and the vision
--Establish operations and software development priorities/direction
--Acquire accurate time and resource estimates for major development tasks
--Provide a detailed work-breakdown structure for teams
--Manage third party relationships and dependencies. Coordinate relationships and integration with third party application and systems
--Integrating customer rollouts, integration activities, and account updates into the overall service plan
--Demonstrate technical leadership. Provide best practices and guidance to the team.
--Track and manage development effort
--Participation in Change Control Board
--Manage requirements changes (ability to renegotiate project commitments)
--Manage the complexities associated with multiple ongoing service release schedules and helping other departments understand their impact
--Manage smooth transition of release to production, and delivery of services by account management and integration teams
--Participate in service design activities
--Ensure quality is built into the work products produced by the operations and development team
--Coordinate integration with 3rd party software (i.e. WMS) providers
--Knowledge of systems software engineering processes and best practices
--Domain knowledge in reverse logistics, transportation services, and/or integration technologies
--Experience in the technical aspects of leadership in creating service applications.
--Strong team interaction, leadership, management and active participation in technical decision making
--Experience in managing the design and development of all or substantial portions of a large software and/or services project on-time
--Advanced proficiency in Microsoft Project or other project scheduling and management tools
--Ability to demand excellence from team members
--Good written and excellent verbal communication skills are required
--Excellent listening skills.
--At least five years experience leading medium to large-scale software application or service development.
--M.S./B.S. preferred in computer science, logistics, or other related technical discipline
Newgistics is a special place to work, and now is an especially exciting time to join us. At Newgistics, we take great pride in what we do for our customers, trust each other to do an outstanding job, and enjoy the camaraderie of our colleagues. And our company continues to experience rapid growth.Investors: Austin Ventures All Jobs: at Newgistics
|Headquarters:||2700 Via Fortuna|
Austin, TX 78746
|Industry:||Retailing / Distribution|
|Company Profile:||Parcel returns and e-commerce shipping pioneers.
Newgistics was founded in 1999 with a simple goal. It was the dawn of the e-commerce age, and we set out to develop a better process for returning products ordered online. Little did we know that our work to improve e-commerce shipping in this way would help to create the modern postal-based returns process. However, after developing Newgistics SmartLabel technology, we collaborated with the U.S. Postal Service to establish its Parcel Return Service program-now used by shipping companies across the country.
Trusted shipping solutions.
After establishing ourselves as a parcel returns leader, we then applied the same quality-driven process and technological expertise to outbound delivery and freight services. Today, the Newgistics SmartLabel is widely recognized as the premier customer returns technology. Newgistics processes more than 50 million small parcels each year through our nationwide network of SmartCenter facilities. We also offer Canada delivery and return solutions for U.S. merchants with customers north of the border. And we are the trusted shipping partner to top brands in industries including direct-to-consumer retail, fulfillment, manufacturing and communications.
Expect more from your package shipping company.
What sets Newgistics apart from ordinary shipping companies Our residential delivery and return solutions are specifically designed to provide:
--Better consumer shopping experiences - by offering greater customer convenience and ensuring parcels arrive in peak condition
--Greater customer retention and efficiency - with our Transit Triggers- shipment notification service, which empowers you to use on track delivery service data to improve customer and internal communications
--Higher customer satisfaction and lower inbound call-center volume - with our 360 shipment visibility
--Simplified shipping - by reducing your sorting and paperwork requirements and providing technology that helps you manage the process more efficiently
--Peace of mind and help whenever you need it - thanks to our intensive client support system
Even with all these advantages, Newgistics enables you to cut shipping costs by up to 40. It's all part of the Newgistics approach to shipping: recognizing that your success is essential to our own.|
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