Program Manager, Customer Success Responsys
THIS JOB HAS EXPIRED A job at Responsys is not only a fantastic career opportunity but an opportunity to be a part of something big!
Responsys is the leader in Interactive Online Marketing and recognized by Forrester as the market leader 6 years running. Responsys Interact Suite provides customers with a powerful, comprehensive set of integrated applications to design, define, execute, manage and refine Cross-Channel Lifecycle Marketing? campaigns across all key digital interactive channels including email, mobile, social and the web.
As a Program Manager, you will be responsible for cultivating and expanding relationships with a portfolio of high profile, Fortune 500 clients across multiple verticals, work with clients on strategic planning initiatives, marketing program development, results analysis, and campaign execution.
Responsible for the day-to-day operation of our largest accounts making sure the account is running smoothly and profitably.
Inspire your team (Account Executives, Creative, Strategy, Analytics and Production) to deliver client value.
Know the client's business intimately and be an effective spokesperson for the client within Responsys; representing the client's point of view and concerns.
Ability to manage an internal team against immediate short-term projects and/or campaigns, with an understanding of long-term planning requirements and growth of the business.
Push the envelope of ground-breaking strategies for designing and executing successful integrated lifecycle email programs
Build collaborative client relationships and account size based on trust and tangible results
Gather business requirements, identify needs and scope programs to ensure quality programs exceed client's expectations and industry standards.
Analyze key email performance indicators and make and identify opportunities for optimizing results.
Help identify potential projects and sources of revenue.
Develop and foster team environment across Responsys functional areas
Skills & Requirements:
4 to 6 years of related experience in client services, account and/or project management in interactive or email marketing. (Less experience for the associate role, more experience for the senior roles.)
A strong work ethic, a winning attitude and a sense of humor
Ability to perform under pressure and meet deadlines while demonstrating enthusiasm towards colleagues and clients.
Great team player, know when to lead and when to follow
Thorough understanding of and/or interest in online marketing
Client focus with an obsession for achieving measurable results
Strategic and analytical insight to identify and solve client's business, marketing and technology problems
Track record of identifying sales opportunities within existing accounts
Excellent oral, written and presentation skills
Extremely proactive, highly organized, with ability to manage multiple tasks
Strong data gathering, storytelling, and analytical skills
Polished verbal, written communication and presentation skills, with both internal colleagues and external clients
Technically literate and comfortable working with Internet technologies, and desire to build technical knowledge
||900 Cherry Avenue |
San Bruno, CA 94066
THIS JOB HAS EXPIRED