Customer Success Manager Intelligent Insites
-- Assists in developing the initial and long-term program plan (e.g. initial and long-term roll-out plans) that meet customer value/ROI objectives, using knowledge and experience of other customer solutions;
-- Assists with development, presentation and assessment of customer acquisition (sales) activities, including establishing customer program objectives, use cases, value/ROI, and determining methods of measurements and communication;
-- Develops direct working relationships with C-suite and program decision makers; understands customer mission, vision and objectives and initiatives to achieve goals;
-- Provides program definition direction to internal teams (IT, configuration, training, etc.) during deployment and throughout continuing operations;
-- Ensures all communications, internal and with customer, are completed, to include weekly status updates and executive updates;
-- Ensures issues are resolved timely and other program commitments are met by requesting and managing appropriate internal InSites resources during deployment and continuing operations;
-- Understands (deeply) reporting, analytics and user satisfaction metrics -- to identify and communicate opportunities for changes, enhancements or additional products and services to drive additional value;
-- Accesses internal Subject Matter Experts (SME's) for technical, product or value-delivery expertise; and provides field-level feedback to the development and refinement of related methodologies, tools, templates and other internal delivery mechanisms;
-- Maintains accountability for the profitability and cash flow of customer account to InSites, and is accountable to minimize InSites exposure and risks;
-- Spends at least 50% of work time engaged at customer sites;
-- Fosters a success-oriented, accountable, and ethical environment within the company;
-- Performs other activities and duties related to the role, as directed by management.
-- Bachelor's degree in health-related area, Business, IT, or related discipline;
-- Six Sigma or Lean certification a plus;
-- Must possess skills and ability communicate with "C-level" hospital executives and operating decision makers;
-- Minimum of 5 years progressive management experience in the healthcare industry;
-- Proven track record in building and growing customer relationships;
-- Excellent critical thinking skills;
-- Ability to work collaboratively with others, excellent team skills;
-- Excellent organizational, communication and interpersonal skills;
-- Experience with and understanding of complex health systems.
-- A fast paced environment where you will be challenged by team members that will expect only the very best from you.
-- A comfortable and collaborative work environment and the latest technology .
-- A great salary, full-benefits, stock options, and career advancement:
-- Vacation/Sick leave
-- Flexible Spending Account
-- Stock Options
-- And more!
Travel: Yes, approximately 50% of the time
Physical Requirements: Occasional lifting such articles as file boxes or heavier materials with help from others and/or lifting and carrying light objects frequently may be required. Walking, standing, and bending to a significant degree or sitting most of the time with a degree of pushing and pulling of arm and/or leg controls may be required. Other Requirements: Must be able to speak, read and comprehend, and adhere to all safety rules and regulations
Employer: We are an at-will employer
EEO: We are an equal opportunity employer
Are you open to exploring a career opportunity with a rapidly-growing, industry-leading software development company making an impact in the healthcare arenaInvestors: Arthur Ventures All Jobs: at Intelligent Insites
Fargo, ND 58102
|Company Profile:||Intelligent InSites believes in transforming healthcare operations with real-time operational intelligence, to improve care, enhance the human experience, and increase efficiency. We also believe in long-term partnerships with our customers, partners, and employees. With that in mind, keep reading and get to know us even better.|
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