Program Manager VidSys
THIS JOB HAS EXPIRED Job Description
The Program Manager (PM) is a key professional within VidSys who has the primary day-to-day, client-facing responsibility for management of contracted services for a given portfolio of VidSys customers. Each PM will typically manage multiple ongoing projects from the point of an imminent sale, through project start-up and delivery to the ongoing performance monitoring and sustainment phase. Reporting to the VidSys Vice President for Customer Services, the PM is responsible for tracking and planning all aspects of project success, including: (1) production of the project plan and timetable; (2) scheduling of all VidSys project deliverables; (3) oversight of all field engineering services to support the deployment (including coordination with VidSys engineering services); (4) assuring contractual compliance; (5) fulfilling all project documentation requirements; (5) management of project-level financial monitoring and internal VidSys reporting; and (6) ensuring customer satisfaction post deployment in the sustainment phase.
In summary, the PM?s responsibility is to ensure projects are delivered on time and within budget during the delivery phase and to ensure customer satisfaction during the sustainment phase. The overall objective is to not just meet, but exceed the stake holders expectations.
Specific Responsibilities. Specific responsibilities include:
Contribute to proposal writing activities, marketing presentations and pre-sales support as needed with a particular focus on project deployment and sustainment related elements.
Manage and control complex IT projects: initiating, scoping, planning, executing and coordinating project activities; taking ownership for successful completion of all project deliverables within established financial, schedule and quality objectives.
Simultaneously manage multiple small or large projects of multi-month duration involving direct contracts with end users and subcontracts through partner integrators for larger projects of which VidSys is a part.
Coordinate VidSys cross-functional teams, including engineering, support, QA and sales.
Manage project costs, prepare invoices, accurately forecast cash collection and monitor all aspects of financial performance.
Utilize established, industry-standard tools and methodologies, including project charter, scope, schedules, communication and risk management plans to achieve and measure success.
Interface with the client?s project manager on a regular basis to ensure smooth deployment, timely resolution of any issues and maintain good client relations.
Oversee effective communications with the client for timelines, due dates, resource allocation and overall VidSys project delivery.
Liaise with all relative VidSys departments having dependencies for solution delivery to ensure successful delivery of planned project work.
Effectively escalate and communicate project-specific critical issues within VidSys as appropriate.
Manage all aspects of on-site support for customer implementations or site visits during the delivery phase.
Ensure project documentation is complete, current and stored appropriately.
Prepare project reports for internal and external stakeholders, facilitate interactive sessions and deliver presentations as required.
Develop project submittals, change orders and respond to formal requests for information and other documents to maintain and monitor performance, cost, schedule and scope.
Conduct post-implementation reviews with the customer and with the VidSys delivery team to identify how VidSys performance can be improved, to include identification of those aspects of an implementation that meet or exceed customer expectations.
Serve as the central point of contact and primary client interface to manage the customer relationship for all project-related issues.
Qualifications. A Project Management Institute (PMI) certification as a Program Management Professional (PMP) or an equivalent certification is a prerequisite. Other qualifications and capabilities should include:
A bachelor?s degree in a technical discipline is highly desired (Engineering, Computer Science, Information Systems/Science, Mathematics, etc.).
Seven or more years of success in a technical project management role with responsibility for schedule, cost, communication and management of internal and external resources. This experience should include customer-facing project support roles with a software company, technology vendor and/or systems integrator.
Experience in physical security industry and large systems integration is preferred.
Solid level of proficiency with Access Control, CCTV, Fire Alarm, Building Management, Intrusion Detection, and similar detection systems.
General level of proficiency with operating systems, networks, servers and databases.
||Marlborough, MA |
THIS JOB HAS EXPIRED