Program Manager (North America) Metaswitch Networks
THIS JOB HAS EXPIRED The Customer Support Team
The Customer Support team is a vital part of the overall Metaswitch organization. The Customer Support team has played a key role in the successful deployment of Metaswitch equipment to provide next generation voice services in 300 carriers? networks. Our customers have consistently reported the exceptional quality of Metaswitch?s customer support as one of our key differentiators.
The team is a combination of
industry veterans with a vast range of experience in support
engineers who previously worked in the product development team and in many cases wrote the software that they are now supporting.
The Customer Support team works closely with our customer base to assist them with design, implementation and troubleshooting of deployments involving a wide range of Metaswitch and partner products. Our Program Managers are exceptionally talented people who program manage a small number (typically between 1 and 4) of our largest and most strategic customers, taking responsibility for ensuring that all of their needs are met.
Metaswitch?s customer base continues to grow, and therefore we are expanding the Customer Support team in North America.
The successful candidate would preferably be based at one of our offices in San Francisco, CA, Reston, VA, or Richardson, TX, but applicants working from a home office anywhere in North America will be considered.
After an initial training period, successful candidates will become a full part of the Metaswitch Customer Support team, working closely with our Sales team, Customer Support Engineers, Installation Managers and our customers. Duties will include the following.
Day-to-day management of the customer deployment from initial delivery through to successful deployment, ongoing operation and expansion.
Building and maintaining relationships with customers to understand their technical and business requirements.
Planning and directing resources, personnel and activities to ensure successful delivery to the customer.
Examining and evaluating data to manage and achieve results by using sound problem solving abilities.
Anticipating issues and stopping them happening.
We believe in hands-on training, so the successful candidate will very quickly find themselves working directly with our customers on large, complex projects that are vital to their business success.
For this position, we need someone who has
a strong record of working in the Telecoms industry, preferably in a technical support / program management capacity
the ability to gather and analyze information to help clarify issues or make decisions
an aptitude for understanding and solving complex problems
energy, enthusiasm, versatility and creativity
strong technical skills and an interest in the underlying technology
excellent communication and interpersonal skills.
Our packages are above the normal range to ensure that we attract candidates of exceptional quality. Salaries are reviewed regularly on the basis of performance; we believe that we are one of the few companies who really do pay employees in accordance with their contribution.
The company is privately owned partly by top-tier investment firms Francisco Partners and Sequoia Capital, and partly by the Employee Benefit Trust (EBT) which provides a performance related bonus plan, equitably rewarding employees for their contribution and encouraging long-term commitment. The company also operates an employee share plan which enables all our people to benefit from the increased value of the company.
In addition, all employees receive the following benefits package, which is a combination of what you would expect from a modern, well-managed organization - along with one or two specials of our own.
We provide excellent retirement benefits (10% of salary contributed by the company into your retirement fund), short and long-term disability insurance, private medical and dental schemes.
Employees receive three weeks? paid holiday in the first 12 months, rising to four weeks? paid holiday (pro-rata) for the second and subsequent years, as well as public holidays.
Regular team meetings (this year we met in Denver and took the opportunity to ski afterwards), in addition to local events for the US offices (for example, going to a nice restaurant, a baseball game, or even a weekend away in the wine country).
In terms of personal development, we offer the opportunity to do an interesting and demanding job in a well-managed and very successful company. Despite being established for over 30 years, we are a young, dynamic organization with an outstanding record of getting the best out of people ? which is why our staff retention is exceptionally high.
||San Francisco, CA |
THIS JOB HAS EXPIRED