Program Manager, World Bank Security Operations Center IJet Intelligent Risk Systems
THIS JOB HAS EXPIRED Summary Description:
Under the general direction of the Vice President of Professional Services, this position will manage and grow iJET?s operations at the World Bank Group in Washington, DC. The Program Manager will be iJET?s primary liaison with the Bank, especially the WBG Contract Manager. On a daily basis, the PM works closely with the WBG Contract Manager to set priorities for the SOC and ensure that team is meeting all deliverables in a timely manner. The PM has direct operational control of all SOC personnel. The PM is the Bank?s single point of contact for all communications. The PM will be responsible for managing the overall coordination, reporting, and administration of the SOC including oversight of worldwide operational intelligence and Washington DC systems monitoring responsibilities of the SOC. The PM will develop and administer the metrics to be used to measure and evaluate performance and interface directly with both the Bank's representatives and iJET leadership to ensure that staffing and other technical services are delivered according to contract scope and service level agreements
Essential Duties and Responsibilities:
PM responsibilities include oversight of all iJET staff at the Bank. Serves as the senior point of contact for all communication with the client and is the primary liaison for contractor management. The PM has program oversight of all watch functions and is the senior party on site for all iJET contractor operations at the World Bank. Due to their responsibility to oversee the SOC and the client program on site, the PM will be available during regular business hours and not on shift rotation.
Intelligence Operations Management: The PM will oversee the core operational intelligence functions of the SOC, such as collection, quality control, training and delivery of SOC intelligence products and reports directly to the client. The PM is responsible for directing policies and guidelines for contractor staff and overseeing liaison between SOC personnel and relevant stakeholders (iJET Annapolis, Security Focal Points, units within Corporate Security, etc.).
Systems Monitoring Management: The PM will ensure that the SOC provides support for the threat rating data base, travel alert system and business intelligence services in addition to WBG proprietary systems, security databases and security monitoring system. S/he is responsible for directing policies and guidelines for contractor staff.
Project Support: The PM will engage with the WBG Contract Manager to engage and support corporate security projects that potentially impact iJET operations.
Personnel Management: The PM will act as a facilitator of communications for the entire program by organizing and arranging internal and customer meetings, delivering reports, program schedules, agendas and meeting minutes, ensuring program deliverables are provided on-time and up to the Team?s quality standards, managing and escalating issues, and performing overall program risk management.
Education and Work Experience:
The PM must have strong experience managing security operations and have the ability to supervise operations staff personnel. The PM should be self-motivated, highly flexible and possess strong initiative and leadership qualities. Strong written, verbal communications and program management skills are essential. The ability to clearly speak, read, and write the English language is essential.
Master?s Degree or at least 10 years? experience in a related field required.
Excellent leadership and networking skills.
Excellent analytical and project management skills.
Effective time management and problem solving skills.
Ability to organize and prioritize work with little supervision.
Strong knowledge and experience within an operations center to effectively build and maintain an effective relationship with the SOC.
Significant exposure to multinational geopolitical events preferred.
Must have good business judgment and insight.
Extensive personal and physical security management skills.
Demonstrated client interface and management skills.
Excellent negotiation and crisis management skills.
Excellent written and communication skills; accurate typing and editing skills.
Foreign travel knowledge and experience preferred.
Foreign language knowledge preferred.
||910F Bestgate Road |
Annapolis, MD 21401
THIS JOB HAS EXPIRED