Program Support Specialist HealthHelp, Inc.

Job Qualifications:

- BA/BS Degree preferred
- Customer Service-Oriented with a professional demeanor at all times
- Excellent verbal and written communication skills fluent in English
- Above-average proficiency with Microsoft Office software: Internet Explorer, Microsoft Outlook, Excel, and Word. Advanced knowledge of Excel and relational databases is desirable.
- Strong analytical, problem solving, and interpersonal skills are required. Attention to detail is a must.
- Self-discipline to work independently and complete work on time with minimal supervision
- Excellent oral and written communication skills. Able to communicate effectively with Program Support personnel as well as all levels of customer management including, but not limited to senior management.
- Must work effectively with a team and be able to interact with a variety of staff members throughout the organization.
- Ability to prioritize and manage concurrent projects, demonstrate initiative and creativity and work independently. Prior project management experience a plus.
- Ability to recognize potential and actual problems and work with the team to develop solutions and implement an effective course of action.
- Experience or knowledge of the healthcare industry is desired

Job Responsibilities:

- Establish and maintain effective relationships with customers (internal and external) by determining the customers requirements and looking for new ways to provide value to the customers.
- Supports RadSite by following processes to review and update facility database
- Uses Microsoft Office tools and Portal to review target facility groups to identify and correct duplicates and other issues related to facility demographics
- Communicate professionally with customers to verify information and assist with all aspects of RadSite participation
- Provides quality customer service through interaction with providers, administrative staff and others
- Works with Supervisor and other management to facilitate smooth transition of large provider groups program participation by managing enrollment and data input process using spreadsheets and other data tools
- Identifies and communicates opportunities for improvement to better control data intake from various departments
- Assist with the preservation and continuous development of an accurate database. Ensure the consistency of data used in reporting and analysis functions.
- Maintains documentation of projects and tasks according to RadSites documentation policy
- Prepares various reports needed to support RadSites internal and external requests
- Provides administrative support to the Program Support Department if needed
- Carries out other projects and responsibilities as assigned
- Participates and understands scope of responsibility pertaining to ongoing RadSite Projects.

Location:	Houston, TX United States