Programmer Writer ExtraHop Networks
Our focus on customer success makes high-quality technical publications at ExtraHop a top priority. If you are a Programmer Writer who is passionate about documenting technical content for a growing software platform, we would like to hear from you! Ideal for a candidate with great attention to detail and a strong background in technical documentation, this position provides a unique opportunity to work with a world-class team and innovative, award-winning technology at our rapidly growing company.
Define the Future of IT with ExtraHop Engineering
At ExtraHop, we present complex data and make it simple to provide immediate insights for our customers. With engineers as our founders, as part of the ExtraHop Technical Publications team you will discover how passion for technological innovation can transform an industry.
Make an Impact
The Programmer Writer role at ExtraHop offers a unique opportunity to assist with the development of a highly extensible platform while immediately improving user experience through quality documentation.
Own all deliverables related to ExtraHop API documentation and SDK code examples:
Work closely with the Development team to document public-facing APIs.
Use programming experience to create SDK code examples that are useful for a wide audience.
Create and maintain getting-started guides and other collateral aimed at lowering barriers to API use.
Identify content gaps and create actionable plans to resolve those gaps.
Promote API best practices across ExtraHop and on customer-facing forums.
Support internal and external API and SDK users as needed to ensure a high degree of satisfaction with API use.
Assist in the creation and maintenance of all technical content:
Interview technical stakeholders to capture relevant information.
Interact with the product and user interface directly to create detailed instructions for a variety of audiences.
Work across departments to ensure the quality and consistency of documentation and written materials.
Review and proofread technical content in other departments, such as Marketing, Training, and Field Engineering, as needed.
Required Qualifications and Experience
Do you have what it takes to hit the ground running at ExtraHop as a Programmer Writer? We would like to hear how you would be a great fit as we look for a candidate with the following experience:
Bachelor?s degree or equivalent experience in computer science, engineering, or information technology
3+ years of professional software-development or equivalent experience
Experience working with public-facing APIs
Subject-matter expertise with enterprise IT management and networking products highly preferred
3+ years of technical-writing experience
Ability to translate technical information into content that can be understood easily by end users
Enthusiasm for producing engaging, informative documentation while adhering to high quality standards
Experience creating collateral around public-facing APIs, including API reference documentation and getting-started guides
Experience maintaining SDKs, including reference libraries and code examples
Deep understanding of and enthusiasm for the tools of the trade
Familiarity with The Chicago Manual of Style
Proficiency with Microsoft Office, particularly Microsoft Word and PowerPoint, and Google Docs
Experience using Madcap Flare highly preferred
Strong project-management and self-organization skills
Ability to prioritize tasks and workloads to meet aggressive timelines
Proven experience as a self-starter with a can-do attitude
Excellent attention to detail
Learn More about ExtraHop
Market Opportunity for ExtraHop IT Operational Intelligence
As a privately held fast-growing technology leader in the $20B IT operations management space, ExtraHop Networks is positioned to be the next great systems company. ExtraHop products derive IT operational intelligence from wire data, an incredibly deep and rich source of data that has largely been neglected. Our award-winning platform helps IT teams analyze Big Data and information they already have to derive meaningful value from it. IT operations analytics is the future of IT, so if you want to play in this rapidly growing space, ExtraHop is the place to be.
At ExtraHop, we are building the next generation of IT solutions by advancing the state of the art. Fundamentally, we believe that we can transform IT operations, delighting our customers by improving the lives of end users. We aspire to create an awesome customer experience, enabling our customers to do things that were previously impractical and impossible. In the industry, we are known as innovators who take a smart, creative approach to solving problems. Our ExtraHop team and product line have received many awards, including wins in multiple categories of Best of Interop, a Gold Medal prize in Puget Sound Business Journal?s annual list of Washington?s Best Workplaces, and several Gold Stevie American Business Awards.
ExtraHop is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
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