Franklin Categories:
Project/Account Manager Interactions
THIS JOB HAS EXPIRED
Due to our continued growth, we are seeking a Project/Account Manager to join us as a senior member to our Professional Services team. In this role, you will implement our technology for various clients and will plan, execute, and finalize projects according to timelines and budget. This involves leading key project teams through the client initiation, development, and deployment processes, defining business scope and value, defining technical scope and requirements, project objectives, acquiring and coordinating resources, resolving issues, managing timelines/budget and communicating project status.
In addition to typical project management duties, this role will also require a level of account management. You will serve as a key business contact for the client and be responsible for on-going client satisfaction.
Responsibilities:
Manage projects and associated development and QA engineers through the design and deployment of our software application
Manage deliverables and team resources in accordance with Agile development methodologies
Ensure that deployments are delivered on time and within budget
Develop metrics that track the success of the deployment and ongoing implementation that demonstrate how we are adding value for the client
Develop full-scale project plans and associated communications documents
Direct and manage client implementations from beginning to end
Provide on-going account management support
Develop and deliver progress reports, proposals, requirements documentation, and presentations
Proactively manage changes in project scope, identify potential crises, and devise contingency plans
Qualifications:
A Bachelor degree in an engineering discipline or equivalent relevant work experience
At least 5 years of related experience preferably managing complex software development and client deployments
Experience in enterprise-level implementation engagements with multiple external clients
Experience in project management methodology and tools a plus
Experience with Contact Center Routing Platforms (ACD?s), IVR?s, Call Queuing, CTI and Telephony applications and protocols, etc. is a plus
PMI or equivalent certification is a plus
The opportunity to work at Interactions will allow you to be a part of something that is changing the world of voice and chat self-service. We pride ourselves on extraordinary service and performance for our impressive list of clients. As a valued, respected employee at Interactions, you will receive a competitive salary, stock options, and benefits. Our work environment is flexible and collaborative. This position will report into our Franklin, MA office
| Location: | Franklin, MA United States |
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THIS JOB HAS EXPIRED
Interactions
Investors: Cross Atlantic Capital Partners, Sigma Partners, Updata PartnersAll Jobs: at Interactions
| Web Site: | www.interactions.net |
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| Headquarters: | 14390 Clay Terrance Boulevard Suite 205 Carmel, IN 46032 United States |
| Industry: | Business Products and Services |
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