Project Engineer - East Boingo Wireless
Boingo Wireless is looking for a highly energetic and customer focused person with comprehensive knowledge of IP-based network systems, including Ethernet and WiFi. This is a hands-on role requiring technical savvy and experience working independently as the remote Project Engineer able to travel to various locations to work with the on-site Field Engineer to evaluate, test, optimize and troubleshoot our WLANs installed at military bases. The Project Engineer will assist our Field Engineers in project upgrades, installations, expansions, change orders, RF and Network testing updating documentation and SOW. Our customers at the military bases are in the thousands, and maintaining constant up-time and bandwidth speeds is of paramount importance. The Project Engineer should be confident and heavily experienced in the following skills and requirements, possess a strong service-ethic and goal-oriented in his/her desire to maintain high-uptime standards to analyze, document and resolve network problems.
Southeast U.S. (this position will service bases from Ft. Leonard Wood, MO to Quantico/Langley to Camp LeJeune, Fort Bragg, Fort Campbell, KY, Fort Polk and others in between. Heavy travel by air and car.)
Responsibilities will largely include assisting local Field Engineers and Field Operations Managers with installing and maintaining new internet systems to multi-dwelling unit buildings, including:
Installing public internet circuits (fiber, T1, fixed wireless)
Utilizing various distributions methods (Ethernet, xDSL, CMTS, WiFi)
Additional responsibilities as assigned, such as dealing with Tier 3 customer escalations (visiting end-user customers to solve network access and speed problems)
Serve as key liaison among the bases regarding upgrades, gathering and documentation of performance issues/improvements, interfacing with NOC engineers and network engineers on system-wide issues.
Assist in planning and timeline of projects.
Ability to conduct Field Operations Manager duties at bases without a FOM which include aspects of site survey, design, project management, inventory, budget controls and deadlines.
Assisting in Network monitoring and incident response to troubleshoot, test and improve the networks.
Outstanding troubleshooting and problem solving skills are a must.
Ability to install and configure switches, wireless controllers
Must have the ability to work well on a team as well as be able to work independently.
Must have the ability and proven skill set to manage, coordinate and prioritize work tasks to ensure timely and quality work.
Effectively work independently on projects/tasks
Perform analysis and diagnosis of complex networking problems
Work on network access and network speed problems.
Bachelors Degree preferred or a minimum of 3-5 years of engineering experience (inside plant engineering experience or cable/telecommunications and WiFi design, installation and optimization experience is strongly desired).
Excellent work ethic, self-disciplined, highly communicative, responsible and responsive. Well-organized and keeps all parties apprised.
Experience with Wi-Fi access point and wireless controller configurations, preferably with Ruckus and Cisco equipment.
Needs to possess a functional understanding of various central office network elements
Must be able to gather and organize data, then make logical decisions based on that data and implement a solution.
Proficiency with Microsoft Office & Visio
Proficiency with Windows, Mac, and various handheld OS wireless network settings (to troubleshoot with customers)
Proficiency with switch configurations, including VLANs, trunking vs. access and other port settings
A working understanding of DHCP and DNS
IP addressing and subnetting
Must be computer literate, and have the ability to learn new programs.
Must have good communication and interpersonal skills
Must meet physical requirements of the role which include gaining access to and working on building rooftops installing microwave equipment and able to carry 70+ lb. if needed.
Knowledge of Wireless technology, including 802.11 b/g/n and point-to-point radio
Knowledge and/or experience with microwave radios (Ruckus, Siklu, Ubiquity), Cisco switching, routing and wireless equipment
Experience with installation and maintenance of outdoor fixed wireless systems, including microwave, millimeter wave and unlicensed 5.8 GHz radios
CentOS Linux a plus, including DNS, DHCP, Radius, Apache, and NTP
Multicast IPTV experience a plus
Strong oral and written communication skills, highly detail oriented, goal oriented, and a strong desire to make a difference.
Company Description: Boingo Wireless, Inc. (NASDAQ: WIFI) helps the world stay connected. Our vast footprint of small cell networks covers more than a million DAS and Wi-Fi locations and reaches more than 1 billion consumers annually ? in places as varied as airports, stadiums, universities, and military bases. The Boingo platform is the only monetization engine of its kind, driving revenue through carrier offload, advertising, location-based data analytics, and consumer products like IPTV, high-speed broadband, and Wi-Fi. In addition to public Wi-Fi and DAS networks in large scale venues, Boingo installs and maintains high-speed networks on military bases and provides broadband and IPTV services to troops in the barracks. Established in 2001 by chairman and Earthlink founder Sky Dayton, the company went public in 2011.
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