Project Manager TOA Technologies
TOA Technologies is the leading provider of Cloud-based mobile workforce management applications for large and medium-sized enterprises. TOA's patented platform improves customer service while dramatically reducing operational costs and delivering immediate return on investment. As the industry's only complete on-demand solution using predictive, time-based analytics, TOA reduces customer wait times while increasing field workforce efficiency. TOA's system deploys quickly, is highly configurable and is easily integrated with existing CRM solutions. Named Best of Breed and Visionary solution in Gartner's 2010 Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices in Europe and Latin America. For additional information please visit toatech.com. This position does not require relocation.
The Project Manager position delivers exceptional user experiences to our customers in both the U.S. and the European Union by developing a close working relationship and managing the project assigned from start to completion.
Enthusiasm, sincerity and passion about serving the customer
Manages implementation of a SaaS web-based software at multiple client sites
Assists clients in identifying their critical customer needs: business objectives, core processes and key problems
Collaborates with the customer to build project plans, set deadlines, assign responsibilities, and monitor cost and progress of implementation projects
Evaluates project risks and works with customers and the TOA internal resource team (project management office (PMO), account managers, system analysts) to mitigate project risks and to ensure flawless implementation on time
Has an excellent knowledge of IT Project Management concepts, practices, tools and procedures are required
Relies on extensive experience and judgment to plan and accomplish goals
Leads and directs implementation teams
Excellent communication skills (both oral and written) along with strong presentation skills and the ability to report effectively to top management
Outstanding organizational and analytical skills
Strong operational discipline and attention to details
Demonstrated ability to negotiate complex deliveries to clients in a fast-paced customer-driven environment
Demonstrated ability to be a self-starter and work independently and creatively while meeting deadlines
Experience working with Tier-1 telecommunication customers
A high sense of time, urgency and motivation to get the job done
The utmost integrity, honesty and confidentiality in all matters pertaining to the conduct of business operations
Bachelor's degree in Information Technology, Engineering, Business or related areas
Project Management Certification a plus.
8 years of managing successful IT implementation projects
2 years experience working at customer work site (direct customer-facing experience)
5+ years working with WMF or SaaS in a project management role
Must be proficient in English. Verbal and written proficiency in an EU language is a plus; Dutch, German, French, Portuguese, Spanish, Italian, Greek, Hungarian, Romanian, Polish, Czech.
Travel requirements: 50%+
||One Chagrin Highlands, 2000 Auburn Drive |
Beachwood, OH 44122