Project Manager CH Mack
Manage large, high-risk projects impacting several cross-functional areas of IS and/or business processes. Partner closely with Client across all stakeholders including: Business Partners, IT, Executive Management, and Project Managers to help achieve intended results, in alignment with the PMO standards. Proactively identify and communicate project risks and/or barriers to success, working with stakeholders to mitigate. Actively participate with IT management to ensure project is aligned with overall infrastructure needs. Mentoring of project managers as required. Active participation on PMO improvement teams may be assigned.
Reports To: Manager, Project Management Office
Must have enterprise implementation experience and/or experience managing IT product engineering teams.
Provide strategic project leadership, coach and mentor cross-functional team.
Own the delivery of all contractual commitments.
Own the relationship with the client at all levels of the client organization.
Manage a cross functional team in a matrix organization.
Manage the integration of vendor tasks and track and review vendor deliverables.
Ensure Project life cycle is followed and milestones are approved by client.
Ensure delivery per Statement of Work, Change Requests as needed.
Ensure that a Kick-off Meeting and review of Contract is completed for all projects.
Establish and update detailed project plans, schedules with actual and forecasts and manage deviations from plan and project parameters.
Ensure all project requirements and/or objectives are properly documented and vigorously pursued to deliver the final product.
Ensure quality is achieved as planned within corporate governances.
Deliver to time and cost commitments specified in SOW.
Obtain and manage all necessary services and resources involved with assigned projects.
Facilitate communication to all involved, executive management through project resources, and manage stakeholder relationships, assuring overall customer satisfaction.
Provide leadership to project team and stakeholders and apply conflict resolution skills to resolve project issues.
Manage project risk, develop mitigation plans, and escalate decisions and unresolved issues as needed.
Approve all appropriate project expenditures.
Approve or recommend all required commitments.
Ensure satisfactory transfer of ?care, custody and control? of product upon completion to support team.
Close all project documentation and archive appropriate records and contribute to process and methodology improvement based on performance analysis and lessons learned.
Ensure Readiness for Go live and Support Team is engaged.
Continually self-educate, using various publications and periodicals, in order to stay current with technology and system development methodologies.
Understand and comply with government regulations regarding work, including but not limited to HIPPA regulations.
Solve business problems and formulate work breakdown structures.
Excellent ability to facilitate meetings and ensure each meeting is documented, meeting minutes distributed and archived.
Proactively manage AR with client.
Generate Executive Status Report in a pre-defined format.
Minimum Position Qualifications: Bachelor degree or 10 years of increasing responsible experience in the software industry, with at least 5 years of managing complex software projects or implementations.
Worked as a project manager in a client facing role for a minimum of 5 years
Experienced with using Microsoft Project
PMP certification highly recommended.
Must have firm understanding of the principles and practices of software development processes and activities
Understanding of Care Management business functionality or Healthcare vertical is a plus.
Demonstrated understanding of the software development life-cycle and project management processes involved with implementing enterprise solutions.
Understands and/or has knowledge of Agile Methodology a plus.
Capable of managing cross functional teams in a matrix organization.
Problem solving and organizational skills are required.
Excel at team motivation and delegation.
Good oral communication and professional writing skills.
Must be able to perform the essential functions of this position without direction.
Organize work activities.
Present concepts and ideas.
Ability to build and manage teams, coach, mentor and provide performance feedback to team members.
Ability to travel as needed.
Building partnerships - Taking action to build strategic relationships with individuals, teams, departments, or organizations to help achieve business goals.
Building a successful team - Using appropriate methods and a flexible interpersonal style to help build a team; facilitating the completion of team goals.
Building Trust ? Interacting with others in a way that gives them confidence in ones intentions and those of the organization.
Communication ? Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Customer Focus ? Making customers and their needs a primary focus of one?s actions; developing and sustaining productive internal and external customer relationships.
Inclusion ? Appreciating and leveraging the capabilities, insights and ideas of all individuals. Working effectively with individuals of diverse style, ability, and motivation for a direct effect on business results.
Initiating action ? Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
Negotiation ? Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties.
Planning and Organizing - Establishing courses of action for self and others to ensure that work is completed efficiently.
Quality Orientation - Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Technical/professional knowledge and skills ? Achieving a satisfactory level of professional skill and knowledge for position.
Manages projects as if you own the business.
Ensure team utilization is 100%.
Ensures project is completed on time and within budget.
Tasks are completed within baseline hours.
Reports project status and variances as honestly and accurately as possible.
Manages all projects to the highest level of profitability possible.
Conducts all activities with the highest ethical standards.
Contribution to High Client satisfaction.
Project source files, Contract, Amendments, Change Control Requests, deliverables, documentation are archived.
Project team is consistently billable and work load is ?level loaded?.
Project team members are supervised to consistently ensure efficient and effective use of time and quality products are produced within established schedule
Business and process documentation related to project is produced and maintained according to company standards.
Client documents, Statement of Work, Change Requests are consistently developed with the input of the cross-functional team ensuring that business and technical scope and objectives are met.
Realistic project milestones and standards are followed.
Project Deliverables are completed to established milestones per approved contract/Statement of Work and/or Change Requests.
Projects consistently make a smooth and seamless transition from Sales to Implementation to Support
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