PROJECT MANAGER, Client Engagement Services Empirix
THIS JOB HAS EXPIRED Empirix is a fast growing multi-national technology powerhouse providing Empirix solutions enable improved business performance by predicting the customer's communications experience, end to end.
With Empirix, you can preempt technology issues, ensure peak level performance, and predict the smartest actions to take in order to improve your business and delight your customers.
We seek a Project Manager to manage multiple, concurrent projects of deployments of Enterprise Testing solutions, Contact Center Monitoring, Service Assurance Monitoring, Analytics, and Business Intelligence systems into 3G/4G networks ? TDM, SS7, Mobile Broadband (MBB), LTE, VoIP, and IP Video service provider networks.
The Project Manager reports to the Director of the Project Management Office (PMO) and will be remote based and will travel to customer locations as needed to ensure quality project management and customer satisfaction.
Do you want to have ownership of solving complex problems for large private enterprise customers?
Do you like to foster and manage delivery relationships with enterprise customers and partners and provide oversight of multi-phased, complex solution concepts? Do you enjoy delivering professional consulting services and reaping the rewards of a satisfied customer?
The Empirix PMO assists customers in realizing their full potential through accelerated adoption and productive use of Empirix testing and monitoring solutions. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by improving the overall customer and partner experience, serving as the customer advocates within Empirix and driving customer-centric product improvement.
The PMO Project Manager (PMO PM) is responsible for engagement and delivery of quality and customer satisfaction by structuring and managing deals through completion. The PMO PM role owns the problem statement from the perspective of the customer. This role has the responsibility of assembling the consulting delivery team and ensuring the team both structures and executes on the problem solving methodology correctly and to the agreed budget.
The PMO PM works close together with the Sales Account Managers, Consultant Managers, Technical Support, and Customer Care organizations within Empirix.
The PMO PM works collaboratively with customers to meet contractual obligations and manages customer expectations to ensure that product deployments are successfully completed on time and meet technical, business, and operational expectations.
Responsibility starts with planning meetings with the Empirix Sales Account team, and continues through to completion of the acceptance of services delivered. The PMO Project Manager initiates activity by conducting a thorough review of the sales order created by the Empirix Sales Account team, validating the purchased configurations, site requirements, and network infrastructure with the customer and develops a project implementation plan and Statement of Work (SOW) to ensure a successful deployment.
The PMO PM:
Builds long lasting business relationships with Empirix customers (in cooperation with Sales and the Professional Services team).
Leads consultant teams (Empirix and/or partner consultants) during the delivery of customer projects e.g kick off, delivery and closure (actively or supporting the project manager).
Motivates and inspires the consultant teams to deliver with high quality and job satisfaction.
Establishes the processes to support the engagement, including defining the project schedule, defining deliverable acceptance and reporting procedures. Project initiation also includes validating scope, conducting project kickoff and validation of all contract materials are in place.
Tracks the performance of the engagement, the quality of project deliverables and reports on the effectiveness of the engagement against the baseline plan.
Builds his/her time into engagements as appropriate to allow for mitigation of engagement risk and to achieve the required level of billable utilization set by the business.
Defines in advance the acceptance criteria for each project deliverable, works with the team to establish delivery dates for each deliverable, and oversees the review of client deliverables to ensure they meet all client acceptance criteria, securing sign-off on each deliverable as defined in the SOW.
Lead project teams from inception to final customer acceptance and deployment into production;
Estimate staff resource needs across all projects and assign resources to meet project objectives across multiple, concurrent projects;
Facilitate project status meetings with internal and customer resourced project teams on a regular basis and provide timely, detailed status updates to internal services and sales teams;
Develop and provide input to the project Risk Plan and Mitigation Strategy and manage project risks throughout the project. Manage project Issues and Change Control Requests to resolution;
Prepare and review project documentation and deliverables and ensure complete, acceptable, standards-based timely communication;
5-8+ year?s field-based experience including resource planning and management and project management for network infrastructure or telecommunications industry.
Customer-centric management style including demonstrated skills in negotiation, leadership, influencing and project control.
Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise, Project Management, Strategic Insight
Excellent inter-personal, written and verbal communication skills including writing proposals, Statements of Work and project status reports.
BS degree and Project Management certification a plus
Travel to customer site as necessary - approximately 15-25% travel.
SUBMIT RESUMES TO: https://home.eease.adp.com/recruit/?id=6025871
||Billerica, MA |
THIS JOB HAS EXPIRED