PROJECT MANAGER CUSTOMER SOLUTIONS, PMO Allegiance
Allegiance has key partnerships with thought leaders in the VoC industry that are responsible for providing Customer Solutions (formerly, Best Practices) services to Allegiance enterprise customers. The relationships with these strategic partners have a direct impact on company goals to provide an outstanding customer experience, increase revenue, and improve operational efficiencies.
There is a need to effectively manage the partner relationships, ensure a positive Allegiance customer experience, and ensure the services provided are delivered with high quality and in a timely fashion. This position will have high visibility within the PMO and with the Executive team, and will need to be filled with a seasoned professional familiar with the VoC industry.
Project Management of partner Customer Solutions services within PMO. Establish an engagement model for Customer Solutions Partner relationships. Manage the relationships with all Customer Solutions partners. Oversee the project plans and budgets for outsourced Customer Solutions services. Ensure partner designs can be fulfilled with Allegiance core products. Ensure partner recommendations remain within scope of the SOW. Own timelines of Customer Solution and consultant deliveries. Own coordination between Partner Customer Solutions services work and internal fulfillment team.
Passionate about the customer experience and Allegiance success.Experience communicating directly with enterprise clients and partners.Passion for solving problems and providing innovative solutions.Excellent attention to detail and ability to manage multiple projects.Ability to working towards strict deadlines, using Agile Methodologies. Outstanding communication and relationship skills.Due to the high collaboration required, this position is located full-time in the South Jordan, Utah office.
Familiar with Allegiance products.
||10713 South Jordan Gateway |
South Jordan, UT 84095