Provisioning Analyst Contactual

Provisioning Analyst responsibilities include:

- Learn and utilize Contactual and third party systems for fulfilling service add/change/termination orders within established SLAs
- Obtain any required signatures or additional paperwork between customers and carriers to facilitate orders
- Coordinate resporg and telephony number port requests
- Escalate with vendors when timelines are in jeopardy of being missed
- Assist customers with any billing issues including opening billing tickets on the customers behalf and following up with the carrier to ensure resolution
- Engage internal departments to identify process and system and implementation issues in order to establish common understanding and encourage solutions
- Act as escalation point to Customer Support organization in relation to customer telephony related support issues
- Inspect and extract pertinent details in: service orders, emails, vendor notifications and use information to enhance methods and conform to best practices
- Perform other duties as assigned to ensure the department standards of production, timeliness, customer satisfaction and quality are achieved

Requirements:

- Excellent written and verbal communication skills
- Analytical and problem solving skills
- Ability to work independently
- Ability to multitask between multiple issues and activities
- Superior customer relationship skills
- Desire a position in a fast-paced professional and technical environment
- Experience in telephony, networking, or web based software is a plus
- Help Desk Institute certification a plus
- Ability to build documents using Outlook, Excel, Word and PowerPoint
- Ability to prioritize workload from task queues based on due dates.

Location:	959 Skyway Suite 350 San Carlos, CA 94070 United States