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Provisioning Coordinator Peak 10
THIS JOB HAS EXPIRED
General Description:The Market Provisioning Coordinator will be the main point of contact for all customers during their implementation phase of any Peak 10 service. Candidates will need to be extremely capable of providing timely and professional communication both internally and to customers. Provisioning Coordinators must have a strong understanding of technology and the steps required in order to take a customer from nothing to completed project. Strong time management and delegation skills are a must.
Key Responsibilities:
The Market Provisioning Coordinator will:
? Act as Single Point of Contact for Customer Installations
o Maintain constant and professional communication with customers through onboarding and provisioning process
o Work with customers on CIF (Customer Information Form) completion and processing
o Provide project management type oversight for customers during provisioning
o Act as liaison between Peak 10 operations and customer technical contacts to execute required installation tasks
? Manage Tasks and Times Frames for Implementations
o Work with Peak 10 Provisioning Tools to delegate tasks to teammates and resources
o Set proper expectations on completion dates and time required to install service
o Document all relevant information and updates pertaining to workflow progress
? Oversee Quality Assurance and Customer Transition
o Perform QA checks on all tasks and work being performed on behalf of customer onboarding
o Manage the transition from provisioning to ongoing Peak 10 Support
o Clearly communicate and document customer acceptance of Peak 10 hand-off
? Forecast, Report and Track Market Backlog
o Accurately track and update all market level provisioning tasks for forecast purposes
o Maintain ongoing report of task status and expected delivery dates
o Monitor performance of resources to ensure timely delivery of turnover
Requirements:
? AA, BS, or prior experience in technical related field
? Demonstrable time management skills
? Excellent people and proactive communications skills
? Strong attention to detail, and a capacity to follow procedures
? Familiarity with various server, application, and network technologies including:
- Remote Desktop, SSH, Console Access
- Microsoft Server Technologies (IIS, SQL, Exchange, etc?)
- VMWare and/or other virtualization technologies
- Linux (or other -nix platforms)
- VLAN?s, ACL?s, IP subnets
- SNMP
| Location: | South Florida United States |
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THIS JOB HAS EXPIRED
Peak 10
Investors: Frontier CapitalAll Jobs: at Peak 10
| Web Site: | www.peak-10.com |
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| Headquarters: | 8910 Lenox Pointe Drive Suite A Charlotte, NC 28273 United States |
| Industry: | IT Services |
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