Provisioning Specialist LightEdge Solutions
THIS JOB HAS EXPIRED Overview
The Provisioning specialist position with LightEdge Solutions will be responsible for the ordering , tracking and installation of all data circuits, pots lines, voice lines, DID allocations and number porting .
Working knowledge of the ordering process for fiber based circuit delivery.
Working knowledge of T1 ordering the delivery
Working knowledge of DSL ordering and delivery
Working knowledge of cable data service ordering and delivery
Working knowledge of number porting
Working knowledge of DID management
Ability to recognize urgency and react quickly
Ensures circuit documents are complete, current and stored appropriately
Enters all circuit features from the ordering tool into the billing software.
Follows standards and procedures for circuit ordering and documentation.
Reviews deliverables with the team
Understands our pricing model and billing procedures.
Effectively communicates relevant project information to superiors.
Resolves and/or escalates issues in a timely manner.
Understands how to communicate difficult/sensitive information tactfully.
Manages day-to-day client interaction.
Sets and manages client expectations.
Communicates effectively with clients to identify needs.
Clearly communicates and document applicable dates to the Project Managers regarding installation time frames.
Seeks to participate in development opportunities above and beyond training required by LightEdge.
Suggests areas for improvement in internal processes along with possible solutions.
Experience and Skills
3 ? 5 years? experience in a telecommunications order writing
3-5 year experience in the telecommunication voice porting
Ability to handle multiple projects with varying degrees of difficulty
Excellent written and verbal communication skills.
Must be analytical and detail oriented.
Ability to communicate with all levels of personnel within LightEdge and our customers.
||666 Walnut Street |
Des Moines, IA 50309
THIS JOB HAS EXPIRED