Publishing Services Associate AuthorHouse

Job Description:

The Publishing Services Associate (PSA) is responsible for the customer experience to ensure superior customer satisfaction while meeting all production and timeliness goals. This includes reviewing and interpreting the author?s intentions and express instructions, acting as the project manager guiding the author through the publishing process, and answering phone inquires and emails.

Duties

Handle calls and emails from authors

Review author?s correspondence for instructions and implement

Guide author through production process

Ensure timeframes and service levels are met throughout the production process

Review author materials submitted for completeness and requirements

Collect production fees

Work with designers to meet author expectations
Communicate best practices of publishing industry to authors


Job Requirements:


Education: High school diploma required. College or University degree preferred.

Experience: 1-2 years customer service experience required.

Specific Skills: Superior knowledge of MS Word, Excel, PowerPoint, Outlook e-mail, Internet use, and typing skills at 50 WPM

Physical Skill: Sufficient manual and digital dexterity to work with a computer, keyboard, mouse, monitor, and phone pad.

Working Conditions: 8:00 am ? 5:00 pm core schedule with frequent flexibility for start and ending times. Additional hours and/or overtime depending on the position may be required due to business needs. Other duties may be required as assigned.

The above description reflects general functions of the job and is not to be construed as inclusive of every work requirement that may be inherent in the job.

Location:	1663 Liberty Drive Suite 200 Bloomington, IN 47403 United States