Publishing Services Associate AuthorHouse
THIS JOB HAS EXPIRED Job Description:
Author Solutions is seeking a Publishing Services Associate for our Corporate office in Bloomington, Indiana.
The successful candidate will be responsible for the author?s customer experience to ensure superior customer satisfaction while meeting all production and timeliness goals. This includes reviewing and interpreting the author?s intentions and express instructions, acting as the project manager to guide the author through the publishing process, and answering phone inquires and emails.
Position responsibilities include but are not limited to:
Handle calls and emails from authors
Review author?s correspondence for instructions and implement
Guide author through production process
Ensure timeframes and service levels are met throughout the production process
Review author materials submitted for completeness and requirements
Collect production fees
Work with designers to meet author expectations
Communicate best practices of publishing industry to authors
Demonstrates self-reliance by meeting/exceeding workflow needs.
Follows established processes as outlined by Manager.
Participates in process review and improvement with Manager.
Complete assigned duties based on daily business needs and individual skill set.
Consistently produces a high volume of quality work.
Is capable and adapts as needed to work under pressure and meet tight deadlines.
Complete quality assurance checks.
Perform work accurately based on job functions/responsibilities, daily business needs and individual skill set.
Always takes a courteous, helpful approach and is solution oriented.
Demonstrates outstanding customer service skills.
Works efficiently and respectfully with all customers both external and internal
Communicates effectively, is thoughtful, articulate, clear and concise.
Is timely with all customers both external and internal and is available when needed.
Is prompt and accurate with information/guidance when answering questions.
Ensures a spirit of excellence, teamwork, collaboration and cooperation.
Volunteers to assist others to meet the workflow needs.
Complies with Author Solutions employee manual, guidelines, policies and procedures.
Respects and protects confidential information.
Demonstrates a positive, professional approach to work effectively with customers, vendors, and staff.
Demonstrates the ability to exercises good judgment.
Contributes to a positive, productive work environment.
Attends required and other pertinent in-services, meetings, and takes advantage of
internal educational opportunities.
Maintains excellence in attendance and punctuality.
Positive communication skills; correct grammar, clear speech, provides prompt,
Is self motivated, takes responsibility, and resolves situations.
Answers incoming calls and forward to appropriate area.
Computer / system knowledge, proficient keyboard, skill and accuracy.
Demonstrates experience with a variety of office machines.
Ability to multi-task.
All other duties as assigned.
High school diploma required.
Community College or University degree preferred.
Minimum Skills Required
Must have at least two years? experience.
Superior knowledge of MS Word, Excel, PowerPoint, Outlook e-mail, Internet use, and typing skills at 50 wpm.
The Publishing Services Associate reports to the Production Manager. The core work schedule is 8:00 a.m. - 5:00 p.m. with frequent flexibility for start and ending times. Additional hours and/or overtime may be required depending on position and needs of the business.
Author Solutions offers competitive wages and benefits including health, dental and vision insurance, company paid disability and life insurance, health and dependent care flex spending accounts, paid vacation and holidays, as well as immediate participation in our 401(k) retirement plan with matching funds. We are an equal opportunity employer.
||Bloomington, IN |
THIS JOB HAS EXPIRED