Quality Assurance Analyst I Appriss
THIS JOB HAS EXPIRED DescriptionSummary
This role is responsible for facilitating tasks in order to finalize project implementation. These changes will include product improvements, repairs, and new product development. Coordinates the interaction between engineering and implementation teams and customer to ensure that appropriate changes are documented and agreed upon by customers.
oDegree in Business, Computer Science, Business Management(or related field)
Knowledge, Skills, Abilities, Experience, or Characteristics
o1-3 years of customer service experience
oStrong analytical background.
oExcellent verbal and written communication skill, including strong questioning and listening skills; ability to look beyond obvious answers, and understand the impact on other areas is required.
Helpful / Preferred
oEffectively manages and can thrive with ambiguity
oExperienced with MS Office, Visio, Visual Basic, SQL, and Linux environment preferred.
Functions and Responsibilities (?in addition to other duties as assigned)
1.Designs and executes test plans to ensure that business requirements and functional specifications are tested and fulfilled.
2.Documenting requirements and technical specifications from results of business analysis and obtaining agreement on specifications.
3.Communicates with customers to provide initial training on product usage and ensuring that data displays correctly.
4.Responsible for coordinating the completing of sign-off documentation from customer.
5.Collaborates with cross-departmental teams in the design and execution of key processes.
6.Assures product compliance with specifications and reports product deviations.
7.Assists client in developing content or other materials.
8.Plan and facilitate continuous improvement activities and practices with a focus on the elimination of waste and rework, improving quality, reducing operational costs, improving efficiencies and standardizing processes/procedures
9.Maintenance and upkeep of project tracking documentation including action item lists, project plans and summary reports
Physical and Mental Requirements
Job is physically comfortable; individual has discretion about walking, standing, etc.
Job requires a very high level of judgment, exceptional analytical ability and creativity in investigating major problems that require original and highly innovative solutions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Some travel may be involved for both training and customer facing issues.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
||10401 Linn Station Road |
Louisville, KY 40223
THIS JOB HAS EXPIRED