Quality Assurance & Compliance Specialist LegalZoom
We are looking for enthusiastic, energetic self-starters to join our Quality Assurance team! This role will assist the QA Manager in conducting tasks based on the QA Program. Our purpose is to cultivate exceptional customer experience through trendsetting practices. You will work behind the scenes and have face-to-face interaction with employees and managers.
What you?ll do:
Gain full understanding of all LegalZoom products and services. Develop deep knowledge of our processes for each line of business.
Audit all in/outbound sales and partner calls (roughly 100+/day) for the following:
Accuracy of content.
Excellent customer service and professionalism.
Score each representative.
Create monthly evaluations for all calls.
2-3 years customer support experience in a high volume contact center.
Proven ability to exceed customer service standards.
Must have flexible schedule, including availability to work overtime during evenings, weekends, and holidays.
Motivated self-starter with solid organizational skills. Strong listening, verbal, and written skills.
Extreme attention to detail, team-oriented and results driven.
Proficiency with Windows XP Office.
Prior Quality Assurance experience preferred.
||Glendale, CA |