Quality Assurance Intern VerbalizeIt
Our mission is to break language barriers around the world.
We deliver instant access to a global community of more than 3,000 highly qualified human translators who collectively speak 60 languages and reside in more than 75 countries. Our network is available 24 hours a day, seven days a week, at the touch of a button. We are disrupting the translation landscape by providing superior quality translation at a fraction of the cost of traditional physical call center solutions. In doing so, we create meaningful job opportunities for multilingual individuals across the globe who translate from the comfort of their homes for our customers in need.
We are a growing team of coders, writers, leaders and dreamers. We live in New York City and Boulder, Colorado and reach people all over the world. We wake up every day to find new ways to break down language barriers. If VerbalizeIt sounds right for you let us know!
As our Quality Assurance intern, you will be play an integral role in monitoring, evaluating and testing the quality of both (i) the technology infrastructure underlying our routing system which connects customers with our global community of translators and (ii) the quality, friendliness and professionalism of our community of translators in conducting live translation calls and asynchronous text, audio and video. While we will train you and bring you up to speed on the technology and the human element of our business, you will be given freedom to employ your preferred strategies for monitoring, ensuring and reporting on quality. In doing so, you will work closely with the VerbalizeIt team and our community of 3,000 interpreters spread across 6 languages and every continent.
Monitor, evaluate and ensure quality of technology systems (no previous technology experience required)
Monitor, evaluate and ensure quality of human translator professionalism, personality and translation
Ensure and report timely and quality delivery of asynchronous audio and text translations
Work hand-in-hand with community managers and technologists to ensure that all quality issues are being reported and handled in a timely fashion
Exceptional interpersonal and communication skills, with a strong attention to detail
?Just gets stuff done? ? prides him/herself on always delivering, no matter how tough the challenge
Entrepreneurial ? flexible, optimistic and extremely hands-on problem-solving approach
Leadership-oriented and wants to play a meaningful role in the development of a growing company
Location: New York City
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