Quality Control Analyst QuickComm Software Solutions

Quickcomm, a Vodafone Global Enterprise Company, specializes in Telecommunications Expense Management Services. These include: Consulting, Auditing, Invoice Processing, Claims Tracking, Provisioning, Wireless Device Support and Telecom Contract negotiations. We provide our Fortune 500 clients with detailed analysis of telecommunications vendor invoices that frequently self-fund out services through the reduction in a client?s telecom expenses.

Job Title: Quality Control Analyst

Responsibilities:

Work with Corporate Quality Assurance Director, functional managers, analysts and all operational groups to ensure standardized processes are in place, internal and external customer requirements are being met, and measure and provide visibility into day to day operations
Review Quality Control reports to ensure work completion and accuracy requirements are being met
Address deficiencies with analysts and managers as required
Continuously review and standardize processes to maintain consistency and handoff efficiencies
Instill checks and balances to ensure accuracy of completed work
Implement quality controls into daily processes inherent to the operation
Build preventive measures within our systems wherever possible to proactively avoid errors
Establish visibility and metrics for all company service areas, subsets and functions
Initiate and work with appropriate groups to develop new or enhanced QC reports for broader visibility of all operational areas
Prepare and review trending of all Quality Control attributes in an effort to measure progress
Assist with developing monitoring and reporting for Service Level Agreements and Operational Level Agreements throughout the organization
Perform regular quality audits of processes to ensure adherence and recommend quality improvements and efficiencies
Maintain oversight of centralized Quality Control module repository for Quality Control reports and metrics
Maintain an internal and external (customer) quality tracking system for documenting and closure of defects, issues and complaints
Performs other duties as directed

Qualifications:

Education and Experience:

4 year bachelor degree with 2 years of prior relevant quality control experience

Necessary Knowledge, Skills and Abilities:

Knowledge: Good knowledge of service oriented Quality Control processes. Reasonable understanding of billing operations and telecommunications industry. General knowledge of business tools, operations and structures.
Skill: Strong communication, listening and interpersonal skills. Computer savvy with proficiency in Word and Excel, with SQL a plus. Emphasis on customer service and quality. Highly organized. Analytical and pays attention to detail. Teamwork oriented and strategically focused.
Ability: Self starter working both independently and within a team environment. Able to solve problems and make decisions with good reasoning ability. Quickly adapts to changing situations. Able to build standardization, efficiencies and accuracy into operational processes
Personal Characteristics: Flexible, intuitive, responsive, assertive, resourceful, and confident. Proactive and takes initiative as necessary. Resilient and maintains a positive attitude. Uses common sense and follows ethical practices. Looks to continuously improve. Accepts accountability.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderately quiet.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Location:	90 Park Avenue 20th Floor New York, NY 10016 United States