Quality Control Editor Market Force Information
THIS JOB HAS EXPIRED Description
Market Force has recently been recognized as a ?Cool Vendor of the Year? by Gartner Group, ranked #69 on the Forbes ?America?s Most Promising Companies? list, a top private company by Colorado Business Magazine, ranked #21 on the Honomichl List and one of the country?s fastest growing companies by the Inc 5005000.
Market Force is the leading global customer intelligence solutions company for some of the world?s largest brands, including major retailers, restaurants, grocery and convenience stores, financial institutions, hotels and hospitality, entertainment studios and consumer packaged goods companies. We are a privately-held company with our headquarters in Louisville, Colorado, and four Centers of Excellence in Albany, NY, Atlanta, Georgia, Winnipeg, Canada and outside of London, UK.
Our solutions help brands make sure they are consistently delighting their customers in every store, every time, and driving bottom line improvement. We provide clients with a comprehensive customer intelligence solution which includes collecting and analyzing multiple customer experience data streams from their locations, including mystery shopping, customer satisfaction surveys, call center services, and social media monitoring to give a holistic view of their in-store experience. At the same time, we are pioneering a new market?customer intelligence?with a groundbreaking technology platform that hosts that data and predictive analytics that enable clients to understand what matters most to consumers, and what changes will have the biggest impact to the business.
Summary: Responsible for the day-to-day review and editing of mystery shopper reports to guarantee our clients receive timely, complete, clear and concise information in the reports we provide.
Essential Duties and Responsibilities:
Responsible for reviewing documents for logic, content, validity, and accuracy.
Responsible for meeting daily deadlines in accordance with client contracts.
Responsible for educating shoppers by giving them feedback via e-mails or phone calls.
Report any shopper who has falsified any data on their report.
While maintaining quality, continue to identify ways to increase reports reviewed per hour ratio.
Prioritize e-mails, respond and conduct follow-up by the close of each shift.
Communicate pertinent information to the appropriate Market Force Information departments, as needed.
Communicate with supervisor regarding any client issues that need immediate attention.
Additional responsibilities and/or projects as they are needed for the position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Bachelor?s Degree preferred; or equivalent combination of education and experience.
Proficient in the use and application of MS Office Suite (Word, Excel, PowerPoint and Outlook).
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret instructions and deal with several abstract and concrete variables. Ability to multi-task on a daily basis.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Home Office and Office Environment. Ability to be flexible and adapt to change in the work environment.
Job consists of majority of hours worked at home/remotely and includes at least 10 hours performed over Saturday and or Sunday (weekend hours are at home). At least two (2) evening shifts after 6pm are required during the work week. Training consists of at least thirty (30) business days in the office with a trainer until an evaluation when the employee can be released to work from home/remotely on a consistent basis.
What does Market Force have to offer?
Market Force Information fosters an environment of energy, learning and growth. Along with offering competitive pay we are excited to offer great employee benefits including:
Flexible Spending Accounts
||Norcross, GA |
THIS JOB HAS EXPIRED