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Real Time Adherence Coordinator Arise
THIS JOB HAS EXPIRED
Opportunity Details:Overview:
?I Arise in the morning torn between a desire to improve the world and a desire to enjoy the world. This makes it hard to plan the day.? ? EB White
At Arise you don?t have to choose.
Since 1997, Arise Virtual Solutions has brought thousands of jobs back to the United States, we have helped disabled American?s get back to work, and have gone green? bright green.
Today, we are the leading virtual call center in the United States, and we continue to grow at a phenomenal rate. As one of the fastest growing and most dynamic business service offerings in the US, we are on track to becoming a major force in the $150 Billion Dollar call center market, and virtual services space.
Are you a dynamic individual who thrives in a fast paced and fun environment? Do you consider yourself an ?Undisputed Top Performer?? If so, read on and apply.
Arise is searching for a Real Time Adherence Coordinator.
Responsibilities:
? Monitors call routing and flow real time
? Conducts real-time analysis of all metrics for multiple Lines of Business - Forecast Variances, Service level targets, AHT target variances, Occupancy targets, etc.
? Identifies course of action or makes recommendations relating to deviations (Schedule Adjustments, Skill Switches/Leveraging)
? Monitors real time activities
? Trouble-shoots real-time technology issues
? Reporting (Scorecard Stats, Daily UABS/Shrinkage numbers, Over/under updates, etc?)
? Monitors adherence/compliance to schedule and escalates for investigation.
? Ensure all required data is tracked and trended on a continuous basis
? Makes recommendations and routing changes based on observations
? Interface with business unit management as needed for escalation of service-impacting issues
? Analyzes schedule efficiency measurements as well as key indicators such as service level, for continuous improvement
Qualifications:
Education/Knowledge:
High School Graduation or equivalent; Knowledge of MS Office and spreadsheet; Knowledge of general scheduling practices
Experience / Skill:
2 ? 4 years experience working in a Call Center Environment; Clear understanding of basic workforce management principles.
| Location: | 3450 Lakeside Drive Suite 620 Miramar, FL 33027 United States |
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THIS JOB HAS EXPIRED
Arise
All Jobs: at Arise| Web Site: | www.arise.com |
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| Headquarters: | 3450 Lakeside Drive Suite 620 Miramar, FL 33027 United States |
| Industry: | IT Services |
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