REFERENCING SERVICES ASSISTANT Infotrieve
THIS JOB HAS EXPIRED Position Overview
We are seeking a bright, self motivated recent college graduate or early career professional with a strong academic record and the desire to gain work experience by fulfilling customer requests for some of the most highly respected companies from a variety of industries.
The Referencing Services Assistant is responsible for the timely purchase and accurate fulfillment of hard to source articles and documents and assisting Referencing team members with follow-up, client correspondence, gathering of order data, and preparing department statistics as required.
This full-time, entry level position is located in Wilton, CT and will report to the Reference Services Manager. No relocation ? local candidates only, please.
Locate, purchase, and fulfill documents from the publisher?s websites
Perform order entry, sourcing, fulfillment and tracking of orders which may require calculation of fees for cost comparison
Assist with the copyright clearance and source required document fulfillment requests
Place orders with ?hard to fill? blanket permission publishers. These orders may have website problems, long delivery times, no option to purchase direct, and may require time and effort to fulfill
Generate correspondence to clients, publishers, and library vendors when required
Meet established business and productivity objectives
Collaborate within and across departments as needed
Assist in improving department policies and procedures
Data entry and FedEx shipment preparation
All other duties as assigned to assist with timely and efficient order fulfillment
Bachelors degree with strong academic record required
1-2 years customer service or administration experience
Demonstrated proficiency with Internet navigation, MS Word and Excel; experience with Outlook a plus
Strong written and verbal communication skills
Ability to multi-task and meet expectations; work independently as needed
Strong attention to detail with the ability to be efficient and meet deadlines
||20 Westport Road |
Wilton, CT 06897
THIS JOB HAS EXPIRED