Regional Director of Operations Exclusive Resorts
THIS JOB HAS EXPIRED DEPARTMENT:Resort Operations
Exclusive Resorts seeks a Regional Director of Operations to be responsible for overall operations and asset preservation of assigned destinations/properties including management and training of all onsite staff. The Regional Director of Operations is the liaison between the Exclusive Resorts corporate team and Club property teams.
MAJOR DUTIES & RESPONSIBILITIES
Manage the day to day operations of multiple dedicated Exclusive Resorts destinations as well as club partners in the designated portfolio
Responsible for all regional operations of defined destinations
Ensuring consistent high standards of Exclusive Resorts
Responsible for financial operations of the region
Build great teams by providing coaching and development of Concierge, Residence Manager, and all partners
Able to effectively manage and resolve member issues
Full preparation and understanding of legal documentation for service agreements and Capital contracts
Direct responsibility over all services and asset related issues at assigned destinations
Responsible and full understanding for management and training of all onsite property staff (team) such as Concierges, Housekeeping, 3rd party vendors and Property Managers regarding operating procedures, service standards, new home openings, and capital upgrades
Conducts onsite team performance evaluations, contract renegotiations, service audits, home inspections, capital upgrade management etc.
Ensures timely and clear communication between corporate team and onsite property staff to exceed Member and staff satisfaction
Works with onsite teams to create all Member communications including concierge documents, itineraries and In Residence Directories for each assigned destination
Able to create and execute Standard Operating Procedures in all aspects of the operations and asset preservation
Ability to motivate and lead a team as well as manage a financially successful operation
Thorough knowledge of luxury service operations and asset preservation including without limitation all aspects of Guest Services, Housekeeping, Maintenance, food services, preventative maintenance, and the ability to manage and forecast needed capital upgrades to insure home values and member satisfaction
Ability to negotiate contracts with knowledge of market values
7+ years of hands on Hospitality/Operations/Asset Management experience
5+ Supervisory/Leadership experience
Experience managing capital upgrades by way of third party vendors
Luxury travel experience with the ability to identify and define luxury service and facilities standards
Experience in identifying and securing luxury travel resources in a wide range of destinations - building and maintaining this network
Experience within other functional areas of hospitality operations
Excellent interpersonal and problem resolution skills
Organizational skills and being able to prioritize work demands
Ability to meet deadlines and due dates
Ability to execute effectively and efficiently
Ability to multi-task and complete all work assignments while traveling
Ability to address persons of different cultures, celebrities, and titled persons
Attractive compensation package
Benefits: We provide health, dental and vision plans, Life, LTD, 401(k) match, Eco Pass, employee travel and many more great benefits! We are based in the heart of Downtown Denver on the 16th Street Mall with access to great shopping, restaurants, and parks. Additionally, as part of our Wellness Program, we offer a free gym membership to all employees that includes Yoga, Pilates, Cycling, and locker room facilities. One of the many reasons Exclusive Resorts has been recognized as a finalist in the? Best Companies to Work for in Colorado? for the last 3 years.
Our unique company culture is warm, pro-active, and fast-paced. Perhaps because our mission is fulfilling dreams, you will not find a more committed community of employees!
||Denver, CO |
THIS JOB HAS EXPIRED
All Jobs: at Exclusive Resorts
|Headquarters:||1515 Arapahoe St.|
Tower 3, Suite 500
Denver , CO 80202
|Company Profile:||Exclusive Resorts is part of the ever-evolving vacation variety and we provide VIP access to the very best. And unmatched personal service made possible thanks to our trusted, one-on-one relationships with everyone who travels with us. As the world's foremost private club for incomparable luxury vacations, Exclusive Resorts sets the standard for once-in-a-lifetime travel experiences.
Our members enjoy access to a private portfolio of hundreds of stunning luxury villas in the most sought-after destinations, each complete with the services of an attentive Exclusive Concierge, five-star resort and private club amenities, and exceptional extras like private pools, hot tubs, gourmet kitchens, media rooms and more. And if ever our members decide they want to venture further afield or behind the scenes, they'll also find ever-evolving collections of customized "bucket list" journeys and prestigious events right at their fingertips.
Or venture farther afield. Our members experience incredible adventures and fascinating cultures as they journey to the ends of the Earth. They mingle with celebrities and VIPs at some of the world's most prestigious events. They can set sail on a private yacht, or custom design their dream trip.
Whether they're seeking short-term access to our collection of residences, Journeys and Events, a longer period of access with more flexibility or a solution that meets the needs of their company, Exclusive Resorts has a product to suit the discriminating tastes of all travelers.
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