Regional Operations Manager Peak 10
THIS JOB HAS EXPIRED General Description:
The Regional Operations Manager (ROM) is a data center operations management position with regional responsibility. Under general direction from the Executive Vice President Operations and Technology, the Regional Operations Manager works with the corporate operations teams and predetermined geographically dispersed facility operation engineers (FOE) to execute documented policies and processes designed to maintain the highest level of data center availability. Responsibilities include technical leadership, facilities management, 24x7 facility availability, training, and regular visits to each market for face-to-face interaction with the Facility Operations Engineers. The ROM will work closely with the EVP-O/T and the RFE teams in the overall management and operation of the region?s data centers. The ROM will also work with Peak 10 corporate in ensuring training of the operations and engineering staff, execution of process and procedures, standardization of work flow, and ensure audit compliancy and consistency across all data centers.
?Drive operational excellence throughout the region and companywide
?Demonstrate strong technical leadership with our employees, partners and customers.
?Personnel management and leadership through motivation (?set the example?).
?Collaborate with direct reports on a regular basis to encourage open communications and cohesive teams.
?Mentor the regional FOE team members on data center operations best practices.
?Assist in mentoring the local NOC staff in facility operations and first responder escalation procedures.
?Support the Data Center Standardization initiatives including, but not limited to, consistency of operations in Equipment Maintenance Recordkeeping, Metrics Reporting, Operating Procedures, Equipment Labeling, Space Planning, Cable Plant Layout, and Vendor Management.
?Ensure audit compliancy through standardization of the work order management process.
?Work closely with the peer (Regional Operations Director) to ensure consistency of operations across all Peak 10 data centers.
?Implement and follow the company?s policies and procedures.
?Operational responsibilities for onsite maintenance activities.
?Support the region?s operational reliability and maintenance programs, both predictive and preventive, according to manufacturer recommendations.
?Reduce facility operations costs through green initiatives and national vendor agreements, where practical.
?Oversee disaster recovery ?dry run? exercises in each market based on controlled scenarios.
?Gain a deep level understanding of the facility equipment operations, recommended maintenance, and integration of supporting equipment.
?Work with various internal/external groups (such as equipment vendors, the NOC staff, telecommunication service providers, provisioning teams, and Peak 10 internal departments) to install, troubleshoot, repair equipment, and maintain the facility equipment according to Peak10 specifications while considering manufacturer recommendations.
?Drive change toward operational excellence goals. Identify constraints and propose solutions.
?Drive operational excellence through the use of predetermined and efficient toolsets and metrics.
?Capital budget management for success based requirements.
?Support the Data Center Academy program and assist in the development of the training material.
?Establish communication with other support groups and associations.
? Improvement in Productivity and scale of the business.
?Bachelor?s degree preferred.
?3+ years of mission critical data center facility management / maintenance experience with direct reports.
?Data center operations experience.
?Solid background, experience, and knowledge of mission critical systems, including but not limited to electric distribution systems, backup generators, UPS, cooling systems, and structured cabling systems.
?Ability to troubleshoot electrical and cooling system failures. Solid experience with Change Management procedures.
?Ability to communicate effectively with Operations Staff as well as client representatives.
?Proficiency in the Microsoft Office program suite.
?Working knowledge of HVAC theory, repair maintenance and operation.
?Superior skills in the use of electronic tools such as BCMS, BMS, and facility testing equipment.
||8910 Lenox Pointe Drive |
Charlotte, NC 28273
THIS JOB HAS EXPIRED