Relationship Manager Foxfire Printing and Packaging, Inc.
THIS JOB HAS EXPIRED Background: We are currently seeking a business management professional with demonstrated project management and customer support experience in a manufacturing environment. Ours is a fast-paced, results-oriented environment, so if you thrive on challenge and taking accountability for your work, this is the place for you.
Evaluate individual responsibilities and use initiative and resourcefulness to develop new methods, criteria or propose new policies.
Work closely with customer and Foxfire sales, graphics, estimating, IT, and operations departments to establish clear and concise project specifications and production requirements.
Serve as the primary day-to-day liaison between assigned customers and Foxfire
Work and communicate directly with customer to coordinate individual print and fulfillment projects.
Provide direction and guidance to customers on new initiatives and requests.
Responsible for presenting and collaborating on new customer opportunities with Foxfire team members.
Responsible for learning and concise communication of customer objectives, schedules, and requirements to various Foxfire departments and associates.
Responsible for escalating, addressing and resolving issues and concerns of both customer and internal workflow.
Assist sales team with the launch of new projects, initiatives, and enhancements to current processes.
Responsible for various administrative functions to support job management and process workflows.
Oversee jobs associated with assigned accounts, including receipt of client data, job planning, cost estimating, schedule planning, product quality, internal and external communications.
Collaborate with sales, estimating, customer service, IT, and production to ensure timely completion of jobs.
Identify new revenue opportunities within assigned accounts.
Bachelor?s Degree in Marketing, Business Administration or related discipline, or equivalent work experience
Two to four years of experience in a similar role
Ability to multitask in fast-paced work environment
Demonstrated strong MS Excel skills
Able to direct priorities and resolve issues to meet customer?s high expectations
Demonstrated ability to develop positive interpersonal relationships with key customer associates
Ability to seek solutions to ensure successful completion of projects
Functional and technical of Monarch, RapidSign, print and manufacturing processes, graphical file formats and workflow models
Effective communication ? ability to express ideas clearly, both orally and written
||Newark, DE |
THIS JOB HAS EXPIRED