Relationship Manager TOA Technologies

Job Description
TOA Technologies is the leading global provider of Cloud-based mobile workforce management applications for large enterprises. Its patented platform improves customer service while dramatically reducing operational costs to provide immediate ROI through on-demand tools with real-time planning, routing, dispatching and tracking of workers in the field. As the industry's only solution using predictive, time-based analytics and performance pattern recognition, TOA gives its clients reduced customer wait times while increasing field workforce efficiency. Named a Visionary for three years running in Gartner's annual Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices across Europe.

We are seeking new members for our newly-built, world-class Relationship Management team to deliver the ultimate customer experience to our clients, and drive optimal business performance for our shareholders.

Overview:

Under supervision of the VP/GM North America, the Relationship Manager will have primary responsibility for managing existing Tier I and II accounts, including ensuring revenue attainment, achieving a high level of client satisfaction and driving growth through new sales. The Relationship Manager role is an extension of the clients organization; a team member supporting key operational functions and participating in the decision process regarding current and future mobile workforce and customer communication needs. This roles primary purpose is to establish a strong position within the client organization, achieving the trusted advisor status and thereby enabling TOA to best understand, and address each clients unique requirements. This role requires an exceptional individual with strong business and IT technical background who can help TOA achieve this through their direct client engagements, and their ability to help develop the tools, systems and processes that enable this.


Responsibilities:

- Direct and manage the overall and day-to-day business and technical aspects of clients solutions and services to ensure deliverables achieve client satisfaction and operational expectations.

- Identify, define, develop and implement techniques to improve relationship management productivity, increase efficiency, mitigate risk, resolve issues and achieve cost savings for TOA Technologies and our clients.

- Aid in sales and related revenue generation.

- Transfer knowledge, monitor account performance, and provide feedback.

- Monitor account performance and ensure consistent, accurate reporting on that performance. Provide status reports to client, TOA account team and TOA management, on every aspect of customer account including revenue, projects/deliverables, etc.

- Aid others in following the company initiatives, processes and methodology. Help to develop product roadmap and competitive positioning.

- Manage key activities of sales support, services setup, customer support and sales.

- Generate additional sales and revenues through upsell of additional services/solutions or client regions.

- Aid and assist with the formulation and delivery of client-specific presentations, demonstrations, financial analysis and statements of work.

- Ensure that the project deliverables achieve client satisfaction and expectations.

- Oversee the project & implementation teams execution of a proven project oriented process for setting up TOA services at the clients site.

- Ensure that ongoing solutions and services deliverables achieve client satisfaction and expectations by having the Account team serve as the principal interface between the client and TOA teams, orchestrating, overseeing and performing the fa variety of functions.

Requirements:

Education

- An Undergraduate degree in appropriate discipline, with a strong preference for IT. An MBA is highly preferred.

Experience:

- At least ten (10) years experience in Relationship/Account Management for a blue-chip company, handling Fortune 500/enterprise accounts with responsibility for maintaining customer relationships and revenue/sales quota.

- At least five (5) years experience in enterprise software or services, with two (2) years managing a Saas-based solution and/or mobile workforce management solution.

- A track-record of consistently delivering above target, with documented results and references that support this success.

- Experience in a high-growth environment helping develop the tools, systems and processes that serve as the foundation for a world-class Relationship Management model.

Special Characteristics:

- Ability to work within a team environment, and particularly in a matrixed company and client scenario.

- Ability to independently identify, investigate and develop solutions to problems.

- Ability to manage multiple projects to meet predetermined deadlines, setting direction for and ensuring the success of all client engagements.

- Demonstrated proficiency in software productivity tools (word processing, statistical, spreadsheet, presentation and database software) to meet goals of position.

- Ability to function independently, with minimal supervision.

- Ability to exercise good judgment in protection and dissemination of Company confidential and proprietary information.

- Ability to prioritize and delegate work as needed, including to TOA team members outside the Sales/Relationship Manager team and to the client.

- Ability to establish friendly, professional and cooperative relations with internal and external contacts during the course of work.

- Excellent verbal and written communication skills.

- Excellent presentation skills including preparation for and execution of executive meetings (strategic direction, materials development, planning, etc.).

Travel requirements: 75.

Location:	USA United States