Remote Administration Specialist Acquia
THIS JOB HAS EXPIRED Acquia is looking for service-oriented individuals to help deliver high-value, proactive security update services to enterprise clients worldwide. As a specialist on the Client Advisory team, you will work with our service automation tools to manage customer communications and directly with enterprise customers to coordinate implementation of Drupal core and contributed module security updates. As part of the Client Advisory team, you will work alongside Drupal experts in a fast-paced and collaborative environment to deliver this premium service.
Initiate customer notifications about security update availability and implementation progress.
Schedule updates in coordination with client development and deployment procedures.
Implement or assist with implementing Drupal core and contributed module security updates.
Troubleshoot issues resulting from security updates using both drupal and server-based tools.
Track customer communications and activities via the ticket management system.
Assist with on-boarding new Remote Administration clients.
Develop and maintain process documentation and delivery tools.
The ability to provide high-level customer service to enterprise-level clients in a timely and professional manner.
Highly task-oriented; able to track multiple, similar tasks and see them to completion.
Strong written and verbal communication skills; the ability to clearly articulate problems and solutions in a concise manner is a must.
Detailed and methodical process management with an eye for quality and safe practices.
Project collaboration using Git and SVN; command line experience strongly recommended.
Moderate Linux and/or Windows server administration skills.
Experience with MySQL, PHP, Apache, or IIS.
Comfortable working primarily at the command line.
Drupal site administration skills.
Experience using Drush to manage and troubleshoot sites.
In depth knowledge of administering and updating Drupal sites, including identifying and troubleshooting modules and configuration dependencies and custom code conflicts.
Conceptual understanding of SQL, PHP and Apache/IIS.
PHP and bash scripting skills.
Experience with task automation and tracking with JIRA or similar software.
||Portland, OH |
THIS JOB HAS EXPIRED
We are a new software company that will provide value-added software products and services for the Drupal social publishing system
Shipping Product Investors: NEA
, North Bridge Venture Partners
, O'Reilly Alphatech Ventures
, Sigma Partners All Jobs: at Acquia
|Headquarters:||150 Presidential Way|
Woburn, MA 01801
|Company Profile:||With over two million downloads since inception, Drupal is used by web developers worldwide to build compelling websites. Diverse organizations use Drupal as their core social publishing system, including media companies, non-profit organizations, publishers, and many others.
Acquia plans to accelerate and extend market adoption of Drupal by advancing the core technology and offering value-added software products and network services that dramatically speed deployment and reduce risk.
Our founders are Dries Buytaert, the original creator and project lead of the Drupal open source web content management system, and Jay Batson, previously founder and CEO of Pingtel.|
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