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Remote Help Desk Consultant Project Leadership Associates
THIS JOB HAS EXPIRED
DescriptionProject Leadership Associates provides support to clients in an environment that gives them access to an Enterprise class level of support. Our remote help desk position will allow you to use your experience from across technology to support user end problems and enterprise systems access. This role will provide a challenging environment where your creative problem solving skills and great customer service mantra will allow your career to grow within our expanding environment. Below is an overview of the skills utilized in this role to produce success.
The role of this Remote Help Desk Consultant:
Call Center Responder
Ticket Responder
Maintain Tickets and Updates
Status Reporting
Application Training
Basic Technical Skills:
Desktop O/S: Windows 98, NT, 2000, XP, Vista and 7.
Desktop Applications: Office 2000/2003/2007, Project, Visio, Adobe, Anti-Virus, Anti-Spyware, etc.
Proven design, planning and implementation experience in Windows XP deployments and migrations.
Experience in desktop deployment tools including Symantec Ghost, USMT, Office 2003/2007 administrative installations and WSUS is a plus.
Experience with integrating 3rd party applications with client desktop environment.
Experience and understanding of different VPN technologies.
Experience with Remote Control utilities such as Remote desktop, terminal services, VNC, PC-anywhere, LogMeIn, Citrix Assist. (Pertains to Remote Help Desk position)
Experience implementing and troubleshooting PDA, Windows Mobile and BlackBerry devices.
Experience troubleshooting both network and local printing issues.
Base-level administration of 2000/03/08 Server and Active Directory.
Proficient in implementing and maintaining corporate backup solutions.
Exchange 2000/03/07 Server and mail system administration experience a plus.
Experience documenting network and desktop environments.
Business Requirements for Position:
Strong interpersonal communication skills.
Strong organizational skills and ability to maintain follow-up procedures consistently.
Professional attire and clean shaven.
2 years minimum experience in a desktop deployment, management and support position.
1+ years experience working on Network specific responsibilities (Network Administrator or equivalent).
Certifications a plus (A+, Network+, MCP, MCSA, MCSE, CCNA).
Day to Day Responsibilities will include:
Provide support for small and mid-size business environments - both major networking components and Desktop
PCs/laptops/printers, etc.
Identifying, scanning and cleaning of infected desktop environments.
Maintain inventory, quality control, and help desk ticketing system.
Product Procurement (purchasing activities).
Creation and testing of PC and laptop images, laptop and PC deployments/migrations.
Maintaining network systems backup, deployment and restoration process.
Real-time ticket creation and tracking.
Who We Are:
Project Leadership Associates (PLA) is a business and technology consulting firm that empowers small, mid-market and enterprise organizations with services across four core solution groups: 1) Strategy & Execution, 2) Business Operations, 3) Applications and 4) Infrastructure. We focus on delivering all of our services with industry leading thought-leadership, seasoned senior consultants and strong business understanding. As our name suggests, we hire experienced consultants with strong business and technical backgrounds, capable of leading projects to successful completion.
PLA has been consistently ranked among Crain's Chicago Businesses' Fast 50 and Inc. Magazine?s Inc. 5000 List as an annual recognition of our growth, performance, and for maintaining profitability since its founding in 1998. With headquarters in Chicago and branch offices in Houston, Indianapolis, Milwaukee, New Orleans, New York, San Francisco and Washington DC, PLA is uniquely poised to offer a broad array of business and IT consultancy services that work collaboratively with clients to help them realize substantial results. Project Leadership Associates, Inc. is an equal opportunity employer and welcomes individuals of diverse talents and backgrounds.
| Location: | 120 S LaSalle Ave Suite 1200 Chicago, IL 60603 United States |
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THIS JOB HAS EXPIRED
Project Leadership Associates
All Jobs: at Project Leadership Associates| Web Site: | www.projectleadership.net |
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| Headquarters: | 120 S LaSalle Ave Suite 1200 Chicago, IL 60603 United States |
| 1998 | |
| Industry: | Business Products and Services |
| Project Leadership Associates (PLA) is a business and technology consulting firm that empowers small, mid-market and enterprise organizations with services across four core solution groups: 1) Strategy & Execution, 2) Business Operations, 3) Applications and 4) Infrastructure. We focus on delivering all of our services with industry leading thought-leadership, seasoned senior consultants and strong business understanding. As our name suggests, we hire experienced consultants with strong business and technical backgrounds, capable of leading projects to successful completion. PLA has been consistently ranked among Crain's Chicago Businesses' Fast 50 and Inc. Magazine's Inc. 5000 List as an annual recognition of our growth, performance, and for maintaining profitability since its founding in 1998. With headquarters in Chicago and branch offices in Houston, Indianapolis, Milwaukee, New Orleans, New York, San Francisco and Washington DC, PLA is uniquely poised to offer a broad array of business and IT consultancy services that work collaboratively with clients to help them realize substantial results. Project Leadership Associates, Inc. is an equal opportunity employer and welcomes individuals of diverse talents and backgrounds. |
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