Remote Help Desk Consultant Project Leadership Associates
THIS JOB HAS EXPIRED Description
Project Leadership Associates provides support to clients in an environment that gives them access to an Enterprise class level of support. Our remote help desk position will allow you to use your experience with a variety of technologies to support end user problems and enterprise systems access. This role will provide a challenging environment where your creative problem solving skills and great customer service mantra will allow your career to grow within our expanding environment. Below is an overview of the skills utilized in this role to produce success.
The role of this Remote Help Desk Consultant:
Call Center Responder
Maintain Tickets and Updates
Basic Technical Skills:
Desktop O/S: Windows XP, Vista and Windows 7.
Desktop Applications: Office 2003-2013, Office 365, Project, Visio, Adobe, Anti-Virus, Anti-Spyware, etc.
Proven design, planning and implementation experience in Windows XP deployments and migrations.
Experience in desktop deployment tools including Symantec Ghost, USMT, Microsoft Office administrative installations and WSUS is a plus.
Experience with integrating 3rd party applications with client desktop environment.
Experience and understanding of different VPN technologies.
Experience with Remote Control utilities such as Remote desktop, terminal services, VNC, pcAnywhere, LogMeIn, Citrix Assist. (Pertains to Remote Help Desk position)
Experience implementing and troubleshooting handheld devices such as Apple, Windows Mobile, Android and BlackBerry devices.
Experience troubleshooting both network and local printing issues.
Base-level administration of Windows Server (2003-2012) and Active Directory (2003-2012).
Proficiency in implementing and maintaining corporate backup solutions.
Exchange Server 2003-2013, Office 365 and mail system administration experience a plus.
Experience documenting network and desktop environments.
Legal applications support experience, preferably iManage is a PLUS
Business Requirements for Position:
Strong interpersonal communication skills.
Strong organizational skills and ability to maintain follow-up procedures consistently.
2 years minimum experience in a desktop deployment, management and support position.
1+ years experience working on Network specific responsibilities (Network Administrator or equivalent).
Certifications a plus (A+, Network+, MCP, MCSA, MCSE, CCNA).
Day to Day Responsibilities will include:
Provide support for small and mid-size business environments - both major networking components and Desktop
Identifying, scanning and cleaning of infected desktop environments.
Maintain inventory, quality control, and help desk ticketing system.
Product Procurement (purchasing activities).
Creation and testing of PC and laptop images, laptop and PC deployments/migrations.
Maintaining network systems backup, deployment and restoration process.
Real-time ticket creation and tracking.
||120 S LaSalle Ave |
Chicago, IL 60603
THIS JOB HAS EXPIRED
All Jobs: at Project Leadership Associates
|Headquarters:||120 S LaSalle Ave|
Chicago, IL 60603
|Industry:||Business Products and Services|
|Company Profile:||Project Leadership Associates (PLA) is a business and technology consulting firm that empowers small, mid-market and enterprise organizations with services across four core solution groups: 1) Strategy & Execution, 2) Business Operations, 3) Applications and 4) Infrastructure. We focus on delivering all of our services with industry leading thought-leadership, seasoned senior consultants and strong business understanding. As our name suggests, we hire experienced consultants with strong business and technical backgrounds, capable of leading projects to successful completion.
PLA has been consistently ranked among Crain's Chicago Businesses' Fast 50 and Inc. Magazine's Inc. 5000 List as an annual recognition of our growth, performance, and for maintaining profitability since its founding in 1998. With headquarters in Chicago and branch offices in Houston, Indianapolis, Milwaukee, New Orleans, New York, San Francisco and Washington DC, PLA is uniquely poised to offer a broad array of business and IT consultancy services that work collaboratively with clients to help them realize substantial results. Project Leadership Associates, Inc. is an equal opportunity employer and welcomes individuals of diverse talents and backgrounds.
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