Renewal Specialist (Japanese Speaking) Mindjet
THIS JOB HAS EXPIRED Mindjet, the leading provider of the software and cloud-based applications for visually organizing and managing information and ideas, is seeking a Renewal Specialist.
Providing superior quality of customer service and support to our community with the help of various communication tools
Respond to comments, when appropriate, in order to foster a positive community and add value to the user?s experience.
Create content based on community input including best practices documentation and FAQ?s.
Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Marketing team where required in a quick and timely manner
Summarize insights and conversations to create actionable reports that lead to optimization
Produce reports on relevant moderation statistics, issues and outcomes
Regularly share insights gained from community moderation into the appropriate Mindjet team
Participate constructively in inter-department and cross-service line communications
Must be fluent in Japanese.
Must understand the sales process; knowledge or previous experience with renewals a plus
Has working knowledge of principles of customer service and customer retention.
Previous work experience or training in sales, customer service, or similar field
Good technical understanding and can pick up new tools quickly
Strong organizational and multitasking skills, and a proactive approach
Team player, detail focused and reliable
Proficient with Microsoft Office products, Salesforce.com, and/or NetSuite
Has a bachelor?s or associates degree in advertising, marketing, communications, English, business or related.
Mindjet helps you work smarter, faster, and better. Our powerful apps help you brainstorm, plan, and manage any project, anytime, anywhere. And 82 of the global Fortune 100 companies depend on Mindjet to get work done.
With Mindjet, brainstorming is no longer an avalanche of disconnected thoughts. Map ideas to clearly outline options, then synthesize plans and share them on the web, your mobile device, or computer. Mindjet?s interactive environment uses a visual framework to keep teams on point, on task, on time.
Mindjet. Work Inspired.
||Koshland Building |
1160 Battery Street, Fourth Floor
San Francisco, CA 94111
THIS JOB HAS EXPIRED