Reporting Analyst GreatCall
THIS JOB HAS EXPIRED Description
GreatCall markets wireless services, devices and applications that help people stay connected, safe and healthy . We provide easy-to-use solutions backed by high quality customer service and work with industry-leading partners to ensure our solutions fulfill the needs of our customers. We are experts in serving the aging population but our solutions are appropriate for anyone who considers health and safety a priority. Our product portfolio includes the Jitterbug cell phone, 5star Urgent Response, The Responder, MedCoach, LiveNurse, and Wellness Calls among others. These products and services are widely available through our direct response channels and a wide retail distribution network that includes Walmart, Sears and Best Buy. Our apps are available in the iTunes and Android app stores.
About the Team
The Customer Service Department is dedicated to delivering a superior service experience to each of our customers, whether external or internal. The team offers 24/7 service support on a wide range of issues from general billing and financial services to technical support. In alignment with our company?s core values, we strive to achieve this while always keeping quality, controlled growth, and cost saving measures in mind.
About the Job
The Reporting Analyst will be responsible for analyzing, reviewing,and validating Call Center agent activity, programs and departmental data. A successfulAnalyst must be able to gather information, prepare and develop reporting needs & requirements. The ideal candidate must have the ability to think critically, recommend compliance solutions and becapable of working on multiple reporting projects simultaneously. Reporting Analysts willestablish, interface and maintain effective working relationships with the Call Center interdepartmental management team to establish and implement necessary recommendations to the call center operations policies and procedures.
Prepare and audit reports according to policy requirements and established auditing methods
Document the appropriate audit and reporting procedures
Perform critical business analysis of issues identified during an audit or reporting assignment, including identifying root cause(s) and identifying value-added opportunities for improvement.
Perform internal audits by conducting interviews, creating process maps or flowcharts, and performing accurate and complete testing according to established standards.
Present report findings, audit plans, and initiatives, verbally and in writing, to direct manager and other members of the leadership team
Identify internal control enhancements that will improve the effectiveness of operations.
Coordinate with management and other departments to obtain information necessary to run required audits and reporting requests.
Collaborate with other team members and direct management to help ensure action plans are implemented quickly and appropriately to address areas identified as needing improvement.
Organize and complete assignments and tasks in a timely manner to meet strict deadlines
Education: High School Diploma
Minimum of 1 year data analysis and/or auditing related experience
Minimum of 1 year call center experience
Minimum of 2 years experience with Microsoft Office applications including Excel
Two (2) years of relevant call center experience
Two (2) years of relevant experience in the Wireless or telecommunications industries
Two (2) years of data analysis and/or auditing related experience.
Advanced knowledge of Microsoft Office applications, including Excel with the ability to create and manage pivot tables and macros
Strong attention to detail and the ability to work independently
Excellent interpersonal and verbal communication skills as well as excellent analytical skills.
Ability to manage and prioritize multiple tasks while supporting a growing and dynamic support organization
As an employee, you would be eligible to participate in a comprehensive benefits package including a competitive salary, stock options, Medical, Dental, Paid Time Off, 401(k), life insurance and flexible spending plans.
Join a fast-paced dynamic company that is making history with our customers and the wireless industry. If you're a smart, self-starter with solid experience in wireless and a passion to make a difference, let us hear from you. Check us out at www.greatcall.com.
||Carlsbad, CA |
THIS JOB HAS EXPIRED