Research Client Manager PatientsLikeMe

Job Description

PatientsLikeMe is looking for a talented and proven Research Client Manager. Someone who is science-driven and research-oriented at heart. Someone who is willing to roll up their sleeves and get deep into our data with customers. Someone who believes in the importance of delighting customers and in taking the time to teach them how to integrate and utilize our data to solve their challenges. And someone who believes strongly in the company we are building that puts patients front and center in healthcare. This pivotal position will report to the VP of Client Services at PatientsLikeMe.

About PatientsLikeMe

PatientsLikeMe is a free online community for all patients with any life-changing condition. Members create profiles with detailed health data -- think treatments taken, symptoms experienced, diagnosis history and more -- and share those experiences with the entire community. The end result? Patients taking control of their own disease while helping other patients and contributing to research. Featured in New York Times Magazine, BusinessWeek, CBS Evening News with Katie Couric, and WIRED, the Cambridge-based company is a for-profit that's on the path of disrupting medicine by putting patients first.

Responsibilities:

- Drive the documentation, internal planning and management of projects that deliver research data or related services to our customers

- Own relationships and interact directly with our customers in clinical, medical, discovery and outcomes research, data management, information technology, innovation and other functional areas

- Socialize project schedules, resource commitments and related project management components to all affected stakeholders, both internal and external

- Ensure organizational commitments to customers ? specifically research data and related services ? are met on time with the quality our customers expect

- Exceed customer expectations, as measured or perceived by our customers

- Be accountable to senior PatientsLikeMe leadership for customer deliverables and satisfaction

Requirements:

- Masters-level health sciences degree (MS, MPH, etc) with 3+ years research experience. PhD a plus.

- Project plan creation and management expertise; professional certification a plus

- Immunology medical or clinical research experience a plus

- Management consulting experience a plus

- Experience managing and building external relationships with customers

- Excellent written and verbal communication skills

- Excellent organizational and planning skills

- Team player with a proven ability to work cross-functionally

- Self-starting, entrepreneurial spirit

- Travel up to 20% of the time

Location:	222 Third Street Suite 0200 Cambridge, MA 02142 United States