Reservations Manager - Full Time Miraval
Miraval seeks a positive, talented, highly energetic, goals-driven and service oriented professional to oversee our on-site call center. The Reservations Manager's primary responsibility will be to leverage rooms inventory, maximize average rate, up-sell resort services and amenities and ensure a positive pre-arrival experience for guests through the continuous training and monitoring of performance of all Reservations Agents (Miraval Advisors). He or she will be responsible upholding departmental standards and practices and will implement and manage all processes related to the effective handling of inbound guest calls. Under the guidance of the Revenue Manager, he or she will react responsively to trends and changes in market conditions and will alter selling strategies relative to transient business. They will lead the Reservations Department's efforts through hands on coaching and feedback to achieve company conversion, revenue and guest service goals.
Implement and/or maintain procedures for blocking and coding of rooms, advance deposit and no-show billing, and disputes as well as maintain records, monitor results and compile data and reports to ensure the department meets/exceeds budgeted room nights, average rates, and revenue goals while ensuring quality customer service.
This position requires a background in training and employee development, strong leadership and professionalism, proactive guest service and hospitality skills in a related or similar position within the hospitality industry. Exceptional time management and organizational skills, excellent verbal and written communication skills, strong multi-tasking capabilities, detail orientation and a high level of computer literacy. The ideal candidate will also model and embrace Miraval's values of healthful living.
PLEASE NOTE THAT WE ARE UNABLE TO CONSIDER APPLICANTS WHO DO NOT POSESS THE FOLLOWING QUALIFICATIONS:
? Bachelors degree in Sales, Marketing or other business related field
? Minimum of 2 years of managerial experience in a hotel reservations call center
? Previous work experience in a luxury resort
? Exceptional technology proficiency with thorough working knowledge of GDS, reservations software and booking systems (Agilisys/Visual One preferred)
? Previous experience in development and delivery of training information
? Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents
||Tucson, AZ |