RESOURCE ALLLOCATION SPECIALIST Varolii Corporation
THIS JOB HAS EXPIRED DESCRIPTION
Resource Allocation Specialist
Seattle-based Varolii Corporation provides interactive communication solutions delivered through a Software as a Service (SaaS) model. Derived from the Pons Varolii, the pathway in the brain that unites intelligence and learning with the ability to communicate, the name Varolii evokes the blending of innovative communications technologies with knowledge, learning, and best practices. Enterprises across industries leverage these solutions to automate more of the communications process, resulting in improved operational performance and enhanced customer relationships. Varolii?s multi-channel solutions deliver ongoing valued based on its unique delivery model which combines the convenience of SaaS with a fully managed services environment, an approach that ensures clients achieve an immediate, sustainable ROI.
Varolii is headquartered in Seattle, WA, with offices and data centers in Denver, CO; Chicago, IL; and Bedford, MA. For more information visit: www.varolii.com.
The Resource Allocation Specialist at Varolii works within the Professional Services organization. As the Resource Allocation Specialist, you will help to administer the operational group of the Services team. This includes responsibility for the workflow tools, reporting on KPI?s, looking for and suggesting process improvements, and helping to remove barriers for our billable resources. This role bridges all groups within the department and will involve working with Management, Architects, Developers, QA, PM and Media Services employees.
Takes an active role in ensuring projects are scheduled and completed in accordance with timelines
Helps to mitigate risks in timelines and develops contingency timeline plans
Monitors projects in queue and communicates with other PS groups to ensure status is up to date
Assists with workflow management to ensure resources are utilized which includes conducting analysis and checking to see that resources are on target with project deadlines.
Generates the reports that measure the effectiveness of the Services team
Looks to increase efficiency in reporting by creating automated reports
Performs basic analysis and suggests improvements
Performs the administration and data entry of the PSA tool and work order system
Takes ownership of the system and data integrity
Provides suggestions for process changes where needed
Backfill for manager when he/she is out or unavailable
Other special projects and duties as assigned
Strong time management, and follow-through skills
Proven ability to manage high level timelines
Experience with Microsoft Office applications
Strong Excel skills (familiar with pivot tables)
Ability to communicate effectively and take initiative to seek clarification when needed
Self directed, highly organized and extremely detail oriented
Previous experience managing multiple priorities and deadlines effectively
At least 2 - 3 years of directly related professional experience
Enthusiastic learner with track record of taking initiative and achieving goals
Previous reporting experience preferred
Previous experience in a high tech field preferred
Previous experience working with remote employees
||Seattle, WA 98104 |
THIS JOB HAS EXPIRED