Job Details

Resource Staffing (80%)

· Schedule a staff of qualified consultants prepared to meet the needs of the client base.

· Effectively and efficiently coordinate consultant schedules by gaining a knowledge of the applications and related technologies, and learn the SA application, as well as a detailed understanding of the ICS engagement principles, tools, and methodologies.

· Responsible for third party scheduling and for demand planning within their area of responsibility.

· Coordinate and scheduling all third party resources to augment staffing when necessary.

· Facilitating accurate and up-to-date visibility to approved third party partners' resources and availability and schedules.

· Completing monthly, quarterly and yearly forecasts, as requested by management, on a timely basis.

· Identification of business opportunities for business partners and for subcontractors at appropriate margins.

· Continually promoting and improving a positive working relationship with Services resources and sales team members that includes assisting the sales staff as needed in sales presentations and implementation planning guidance.

· Understand and articulate technology and strategic directions.

· Possess a generalized knowledge of products, and the ability to apply this knowledge to the implementation planning and scheduling process.

· Identify scarce skill needs and work with resource managers, coaches and team members, and the Manager of Training and Development to fill scarce skill gaps as appropriate

Resource Staffing (20%)

· Same as above plus:

· Assist with maximization of billable utilization and consulting rates for consulting staff balanced by customer satisfaction and sales.

· Providing billable utilization, overall utilization, and revenue generation reports by resource, as required by management.

· Keeping abreast of headcount risks and opportunities and managing to the budgeted headcount plan.

· Demand Planning for area of responsibility, highlighting resource constraints, risk and bench.

· Promote communication of the Resource Management vision and other pertinent information throughout the consulting staff.

· Contribute and implement ideas and action plans to improve the planning and scheduling processes.