Resource Planning Analyst Vertafore, Inc.
THIS JOB HAS EXPIRED This position will work with Customer Support leadership to design and implement a resource planning program using a Workforce Management solution. This candidate will produce reports and provide data analysis in order to recommend process improvement for the Customer Support organization. This position will also provide holistic Resource Planning support, including long-term planning, forecasting, scheduling, and intraday monitoring.
Adddtiionally, this candidate will take ownership of business continuity planning and incident management, as well as, be relied upon to lead on specific projects related to process improvement.
WHO ARE YOU?
You have significant experience leveraging Workforce Management solutions to provide long-term forecasts and hiring plans, short-term forecasts and staffing requirements, and representative schedules (Nice IEX 4.x preferred).
You are advanced in Microsoft Excel, PowerPoint, Visio, Access and SQL skills.
You are experienced with contact routing platforms and voice networking solutions (Oracle COD and Verizon Business Customer Center preferred).
You possess detailed knowledge of Business Continuity Planning framework, standards, and BCP best practices.
You are committed to work a variety of work schedules to cover Monday ? Friday, 4:00am ? 7:00pm Pacific as well as provide on-call coverage as part of a rotation.
QUALIFICATIONS AND REQUIREMENTS
Bachelor?s degree or equivalent work experience.
SWPP Workforce Management certification preferred.
Vertafore Company Overview
Vertafore, Inc. is a leading provider of software and information to the insurance industry including independent agents, brokers, MGAs, carriers and reinsurers. For more than 30 years, Vertafore has leveraged a unique industry presence to deliver meaningful solutions?powerful technology, critical information and robust insights to help organizations effectively respond to business challenges and capture new opportunities. Vertafore solutions have helped more than 17,000 customers and 500,000 end users gain a competitive advantage to accelerate their business performance.
Currently, over 1,200 employees nationwide, with continued growth plans well into the future. Our corporate headquarters are in Bothell, WA with offices nationwide. We offer competitive compensation and benefit packages along with 18 days PTO/10 paid holidays, free parking and company sport teams and much more. A big advocate of training, development and promoting from within, we have a vested interest in our employees.
Vertafore is privately held by TPG Capital, the global buyout group of TPG, a leading private investment firm with a long-standing global presence. Founded in 1992, TPG Capital has $48 billion of assets under management and has extensive experience with global public and private investments executed through leveraged buyouts, recapitalizations, spinouts, growth investments, joint ventures and restructurings.
||Pulaski, TN |
THIS JOB HAS EXPIRED