Response Coordinator IJet Intelligent Risk Systems
THIS JOB HAS EXPIRED Summary Description:
The Response Coordinator is responsible for providing crisis response and hotline services for clients. Responsibilities include answering the phones for the in-bound call center, diagnosing issues, and using the appropriate company protocols. Shift work is required, to include regular exposure to nights and weekends (differential is paid for shift hours).
Essential Duties and Responsibilities:
Serve on a team comprised of subject matter experts who support a wide-range of security and integrated response products and services.
Under general supervision, receive client calls to various hotlines and follow proscribed procedures and protocols.
Provide assistance to callers, contact phone numbers and specific information needed.
Refer non-standard issues or crisis situations to management in a timely manner.
Prepare reports for clients to document hotline calls.
Act as a direct point of contact for iJET customers.
Communicate by any means necessary to solve caller inquires, i.e., telephone, email, fax SMS/MMS, etc.
Other duties as assigned.
Education and Work Experience:
Bachelor's Degree or 4 years direct experience in emergency/crisis response, military tactical/combat operations centers or emergency dispatch/communications.
2-6 years? experience in a related field required; International studies, travel, call center and/or expatriate experience desired.
Experience in an inbound call center, emergency management operations center or other operations centers that require communication skills during times of high stress.
Desirable Knowledge, Skills and Abilities:
Excellent oral and written communications skills and able to relay relevant situational information accurately.
Well-developed sense of judgment, critical thinking, and analytical and interpersonal skills.
Familiarity with transportation systems, security issues, and other operational risk concerns to international organizations.
Must be able to multi-task with great attention to detail.
Must arrive on time for all shifts, understand working in a shift environment, and be a cheerful team player.
Must have excellent time management skills.
Unique Job-Related Characteristics, Skills, Experience, Software, etc. Needed:
Must be proficient with Microsoft Windows OS, with experience using PowerPoint, Excel, Outlook and Word.
Must be technology savvy in general; Experience with web-based data entry systems is required.
Experience with call center technology, such as UCN, is a plus.
Candidates will be required to pass a background check as well as writing and technnology aptitude screenings as a condition of employment.
Shift work is a requirement for this position.
||Annapolis, MD |
THIS JOB HAS EXPIRED