Retail Sales Manager EverBank Financial
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The Retail Sales Manager is responsible for the support and management of a team of Retail Loan Officers who are selling EverBank lending products and services to prospective clients. The Retail Sales Manager is responsible for ensuring the team achieves sales and profit goals and maintains compliance with Federal, State, Investor and Company guidelines and policies. In addition, this position requires the sales manager to be a top producing loan officer.
? This is a producing sales manager position, must be a high level retail loan volume producer
? Support Branch Manager to identify, plan, organize and implement sales programs and strategies to deliver sales objectives for a designated sales/satellite office.
? Evaluate and implement appropriate new sales techniques to increase the team?s sales volume. Coach sales team to optimize production opportunity. Manage sales activity for consistent results within EverBank production standards. Review and coach sales activities Clients and with Referral Sources.
? Recommend product or service enhancements to improve customer satisfaction and sales potential. Support sales team to ensure optimum client experience resulting in cross-sold relationships and additional referrals.
? Identify new business sources within the market. Support team to build strategy for capturing business from potential referral sources. Work with Branch Manager as needed to ensure the EverBank Brand is well represented. Participate in business development activities throughout market.
? Recruit retail loan originators for sales team. Identify candidates well suited to represent EverBank with potential to grow our market share. Develop and mentor staff to increase productivity. Responsible for on-boarding experience for new hires.
? Work closely with operations team to ensure a high level of customer service. Help execute defined responsibilities between Sales team and Operations team to ensure the best outcome for the client while maximizing sales potential.
? Perform daily support of the loan officers on assigned sales team.
? Support the presentation of loan products to customers and make sure loan officers manage their pipeline until loan is funded.
? Ensure loans are offered and sourced according to EverBank guidelines for sale in secondary market or for EverBank portfolio.
? Ensure each prospective client receives a high level of customer service and follow through.
? Manage staff by providing goals, support, oversight, supervision and training.
Minimum Qualifications (Knowledge, Skills and Abilities)
? Strong sales and oral communication skills with interpersonal skills required.
? Must be able to manage staff, lead sales office initiatives and work well in a team environment.
? Knowledge of mortgage/home equity origination processes
? Knowledge of mortgage lending selling techniques and strategies.
? Solid working knowledge of retail mortgage loan pricing
? Strong selling skills are necessary, with the ability to convert prospects to customers.
? Must be a self-starter and self motivated to meet job expectations and sales goals.
? Must be able to thrive in a fast paced, multi-tasking environment.
? Must be able to make decisive and accurate decisions.
? Must have the ability to manage multiple deadlines and priorities without sacrificing profitability.
? Possess superior customer service skills
? Ability to use MS-Word, MS-Excel, MS-Windows, MS-Outlook and the internet effectively.
Training and Experience
? Minimum 2-4 years experience as a broker or loan officer of conforming, FHA/VA and non-conforming loan products
? Minimum 2 years current experience supporting a branch and loan officers in the mortgage industry,
? 4-year college degree strongly preferred.
Pre-Employment Screening Includes:
? Credit Check
? Criminal Background Check
? Drug Screen ? after offer of employment is extended and before start date
? Past Employment Verification
? Social Security Verification
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.
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EverBank is an equal opportunity employer. No employee or applicant for employment will be discriminated against because of race, color, religion, national origin, physical or mental disability, age, gender, sexual orientation, genetic information, veteran?s status, or status as a disabled veteran or veteran of the Vietnam era.
EverBank is not seeking assistance or accepting unsolicited resumes from search firms for employment or contractor opportunities. Regardless of past practice, all resumes submitted by search firms to any employee at EverBank via e-mail, the Internet, or directly to hiring managers at EverBank in any form without valid written search agreement executed by the VP, Talent Acquisition for that specific position will be deemed the sole property of EverBank, and no fee will be paid in the event the candidate is hired by EverBank as a result of the referral or through other means.
||8100 Nations Way |
Jacksonville, FL 32256
THIS JOB HAS EXPIRED