Retention Sales Representative MegaPath

MegaPath is the leading provider of managed IP communications services in North America and is the leading provider of Managed Services Local Exchange Carriers (MSLEC). MegaPath leverages its wide selection of broadband connectivity, Virtual Private Networks, Voice over IP (VoIP) and Security technologies to enable businesses to lower costs, increase security and enhance productivity. Businesses of all sizes can easily and securely communicate between their headquarters, branch offices, retail locations, mobile workers, and business partners.



Job Description:
The Retention rep position is focused on managing the MegaPath installed customer base. In this role they will contact customers to sell them additional managed services or upgrade existing services. They will proactively contact accounts with expiring contracts to renew their services with MegaPath. The retention team will also focus on saving accounts who have submitted cancellation requests by making them pricing offers and helping resolve customer satisfaction issues to keep them from turning off services.

Respond to inbound e-mail and calls from customers about their existing account
Coordinate with other departments to resolve service, support, or billing issues that will keep them from canceling service with MegaPath.
Negotiate price and terms for customers with expiring contracts to keep churn at a minimum.
Will be assigned to outbound calling campaigns to contact installed customer base and sell new services.
Maintain accurate account records in customer database and sales activity in Salesforce.

Job Requirements :

2+ years experience inside sales or account management working with business customers.
Knowledge of data networking, managed security and VoIP services a plus.
College degree or industry experience preferred.
Must be able to communicate accurately with customers and coworkers using email or the phone.
Must be proficient in the use of Microsoft Office suite (Excel, Word, Outlook?)
Ability to manage time and tasks to completion with minimum supervision


Employee Benefits:

MegaPath strives to provide its employees with a productive and balanced work environment. With competitive pay, a complete benefits package and good work-life balance, MegaPath knows that happy and energetic employees are a competitive advantage.

Full time employees are eligible for a competitive benefits package that includes:

Medical, Dental and Vision Plans
401(k) with employer match
Flexible Benefits Accounts
Short and Long Term Disability
Life Insurance
Paid Time Off (PTO)
Company Holidays
Employee Assistance Program

Location:	Pleasanton, CA United States