Optimization Specialist (Web Analytics) Certona Corporation
THIS JOB HAS EXPIRED Certona has been selected again (as of 2013) as a Top Personalization Leader for five consecutive years (never been done before) on Internet Retailer's Top 500 Guide. This is something that we're all very proud of here!
Position Description :
As an Optimization Specialist you will engage with some of the largest brands in the world to improve the personalization of their website, email, mobile solution and/or call center. Your role is to develop, advise and deliver best practice solutions to support ecommerce and personalization optimization.
A successful candidate will have a strong understanding of web site performance drivers, as well as the ability to recognize meaningful metrics within a large set of data points. You will use these metrics and your knowledge of best practices to form and deliver specific, actionable analysis for improvement.
--Engage clients to understand their ecommerce and personalization goals
--Provide guidance and insight on ecommerce and optimization best practices
--Develop strategies that support the client's objectives
--Analyze channel performance and provide meaningful and actionable strategies to improve performance
--Create, track and manage A/B performance tests
--Manage optimization projects including but not limited to: website, e-mail, mobile, and contact center personalized recommendations, as well as configuration for test, final analysis and presentation of results
--Establish and balance priorities and activities between many simultaneously progressing projects
--Relate on-going status and outcome of service deliverables to account managers for on-going customer support
--Strong understanding of web site performance drivers, and the ability to use data to drive fundamental web marketing decisions and strategies
--Excellent communication skills and ability to interact with all levels of end users and technical resources
--Exhibits high degree of pro-activeness in analyzing customer behavior using available data to influence change and improve performance
--Learns from mistakes, takes action to apply the learnings and provides peer and team wide feedback
--Handles multiple tasks, switches priorities and focuses as needed.
--Expert-level experience with Excel and other data presentation tools
--Strong analytic skills and ability to learn new concepts and software applications quickly and efficiently
--A strong background or education in advanced statistics is a plus
--Positive attitude required
--Experience managing complex customer relationships preferred
--Experience with T-SQL or SQL a plus
--Experience with A/B or multivariate website testing tools (Test and Target, Sitespect Optimost, etc.) a plus
THIS JOB HAS EXPIRED
As of 2012 San Diego-based Certona was selected four consecutive years as the Top Personalization Leader on Internet Retailer's Top 500 Guide. This is something that we're all very proud of here.
5 - 20M RaisedInvestors: ABS Ventures All Jobs: at Certona Corporation
|Headquarters:||9520 Towne Centre Drive|
San Diego, CA 92121
|Company Profile:||At Certona, our vision is to intelligently optimize and personalize the entire customer experience for each individual across all touch points, including their web site experience, e-mail, mobile, in-store, call center and social networks.
As the Pioneers of Personalization, we're a dynamic company that's shaping the world of personalized product and content recommendations for social, mobile and ecommerce applications. Our employees love working here, mostly for the fast pace, rapid growth, fun people, and great benefits. Not to mention, we're only one block from the beach in beautiful Del Mar, California.
We offer a competitive benefits package and the opportunity to work with some of the greatest technical and creative minds in the industry.
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