Risk Analyst Volusion
THIS JOB HAS EXPIRED Volusion is a one-stop shop for all things ecommerce. We?re also a pretty great place to work. Based in Austin, TX, we?re currently serving 40,000+ customers and have big plans for the future. Being an industry leader isn?t easy, but we know how to make it fun. Equipped with our flip flops, free snacks and Nerf guns, we?re leaving our competition in the dust. All we need now is you!
Volusion is creating a risk department and seeking a Risk Analyst to assist in the merchant services division. We are seeking an exceptionally sharp and diplomatic candidate with excellent knowledge of merchant risk assessment.
Provide analytical risk assessments on merchant portfolio decisions
Analyze a wide variety of business types in multiple credit card processing environments, both card-present and non-card-present such as mail-order or internet applicants and/or restricted merchant types where risk is higher (experience with card-not-present merchants is required)
Monitor merchant deposits and ensure merchant activities are in compliance with the merchant agreement
Make real-time funding decisions with documentation as to why decisions were made
Timely placement of flagged accounts on reserve to mitigate losses
Assist in merchant collection efforts to collect any losses experienced by portfolio
Investigate and review high risk merchant accounts and merchant bankruptcy cases
Close and deactivate merchants that are in violation of their merchant agreements.
Assist team in maintaining and monitoring the portfolio to identify suspicious merchant activity and mitigate fraudulent behavior and charges
Actively monitor account base for compliance including, but not limited to: excessive charge backs, MATCH, documentation and PCI compliance
Validate any unusual transactions via invoice requests and/or contacting the card issuing bank.
Undertake appropriate investigative efforts to help detect known fraud and risk trends, including high-value and suspicious transactions; Assess fraud and credit risk exposure
Monitor average ticket/volume, chargeback ratios, authorizations and refunds
Speak directly to merchants in regards to risk restrictions and account decisions, resolve and deescalate customer inquiries on merchant accounts
Provide analytical feedback for underwriting, customer support, and sales departments
Minimum 2-3 years experience in a risk environment, direct experience in card-not-present credit card processing preferred.
Direct experience with Global Payments credit/risk/underwriting systems, including Risknet, MAS, GAA, MGP, considered a plus
Excellent organizational skills
Excellent analytical skills
Excellent oral and written communication skills
Experience reviewing and analyzing individual and company financial data
Client/Customer communication expertise including working with escalated inquiries on risk decisions
Must be a team-oriented individual with willingness to work with all levels of staff & customers (not exclusively high level applicants) with a positive attitude and willingness to assist the team
Bachelors degree in finance, economics, accounting, or related field. Extensive payments industry and risk management experience may be considered in lieu of education.
||Austin, TX |
THIS JOB HAS EXPIRED