Sales Associate Flat World Knowledge
Flat World Knowledge is looking for a Sales Associate to provide fanatical service to our faculty members (professors that adopt and re-adopt our courses). The work will include managing outbound communication with faculty members to assist in their efforts to personalize, adopt or re-adopt our digital content as well as inquiries such as web experience issues, general how to questions and providing information about our technology platform and content.
Assist in driving faculty and professor adoption & re-adoption campaigns.
Delight our existing VIP faculty customers by following up on their experience on a regular basis.
Process professor or instructor desk copy requests, adoptions, and handle instructor registrations
Follow through on order fulfillment status and customer technical issues
Coordinate book store orders with completed faculty adoptions
Report weekly on transaction volume, quality and types
Organize and develop processes to efficiently support professors and instructors
?Own? and keep professor & faculty specific support materials, knowledge base articles and publically accessed documents relevant and helpful
Resolve professionally and efficiently all incoming customer service email, chat and phone contacts from faculty primarily but also be able to support related bookstores and student interactions.
Our people drive our institutions, professors? and ultimately our students? success. Our team should go the extra mile for students to benefit, and as such we provide competitive pay, aggressive compensation packages and continued training. For this reason we offer a competitive salary (commensurate with experience) and performance bonuses. We pay 80% of your medical benefits, paid time off, and the opportunity to truly make higher education more affordable and sustainable.
This is an entry-level position suitable for a motivated individual interested in learning the educational technology industry. This position is a stepping-stone and, if successful, can launch a strong career path at Flat World Knowledge.
Desired Skills & Experience
Ability to work independently or on a team
Technology and Internet savvy
Our ideal candidate will have:
A passion for student success and challenging the status quo in higher education
Expectations of fanatical customer service (you love Zappos, Uber or ZipCar, etc.)
?Will-do? attitude and willingness ensure professor or instructor delight
Capable of working independently with little supervision
Self-motivated with strong organizational skills and attention to detail
Strong team player with the ability to prioritize and thrive in a fast paced environment
Flat World Knowledge is passionate about helping college students gain the knowledge they need to achieve their educational goals.
Using technology to foster student and institutional success are central to our mission at Flat World Knowledge. Our innovative technology and expertly authored content offers institutions a new approach to solving some of the most critical issues facing higher education today: affordability, access, and increasing student success.
As a pioneer in 21st century educational publishing, Flat World Knowledge revolutionized the textbook industry by leveraging technology and efficiency improvements to provide customized content delivery at radically reduced costs. With our experience in education technology, we are expanding to develop customized learning platforms at the institutional level.
Our headquarters is based in 1776dc.com, a platform to reinvent America by connecting the hottest startups in the world with the assets of the most powerful city on Earth. We also have an office in Manhattan, NY minutes from Grand Central Station.
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